Finance AICC Solution
Smarter Customer Care
Enterprise products, solutions & services
Smarter Customer Care
Challenges
With Financial Technology (FinTech) now prevalent in the industry, financial institutions must roll out smart, customer-centric contact centers, integrating marketing, sales, services, and Customer Relationship Management (CRM), to win customer recognition.
Contact centers are not only essential channels for the financial industry to engage customers, they also bring significant added business value.
With labor costs accounting for 60% to 70% of expenditure in contact centers, a renewed focus on improving efficiency — to cut costs — is now required.
State-of-the-art 5G, Artificial Intelligence (AI), and video technologies revolutionize the service experience in contact centers, upgrading customer interactions across the board.
Better Customer Services for the Financial Industry
Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.
Benefits
Fast Video Services
Provide users with secure video customer support and robo-advising anywhere thanks to our IVR for e-KYC
Omni-Channel Access
Improve user experience by engaging with customers via mobile apps, social media, audio
Smarter Services
Save costs and increase efficiency with 24/7 robot support, AI assistant, and intelligent quality assurance
Simplified Operations
Streamline back-end customer services processes with our convenient and easy-to-use workbench
Architecture
AICC supports access through voice, video, and multimedia channels
A range of open APIs help you quickly develop a customer-facing platform that supports IVR
AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing
Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations
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