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ICT systems are the basic platforms that support enterprises’ business development. This means that ICT system performance deterioration or faults in the system have an increasingly large impact on core businesses. Therefore, customers urgently require system optimization and performance improvements. The problem lies in how to conduct routine optimization and proactive O&M to better ensure proper service operations, and thereby support core values and increase competitiveness.

Huawei Smart NOS provides customers with end-to-end performance improvement service solutions tailored to fields such as IP networks, transport networks, wireless networks, and IT. Based on best practices in the industry, expert teams, and intelligent tools and platforms, Huawei Smart NOS offers in-depth assessment and analysis of ICT systems, proactive O&M support, standardized management, and performance optimization to guarantee stable networks and quickly improve service quality. Moreover, continuous optimization ensures that customers’ ICT systems perform at peak performance and builds a healthy platform for enterprises’ business innovation and digital transformation.

Keep your ICT infrastructure at peak performance

  • Proactive prevention, reducing risks and faults by 60% to 80%

  • Visibility into service performance, detecting performance problems within minutes

  • Fulfillment of 24/7 O&M requirements, easing the pressure on O&M staff

ICT Optimization Service

Huawei’s ICT optimization services focus on proactive, preventive, predictive, and continuous O&M support centering on ICT systems. Based on the Information Technology Infrastructure Library (ITIL) model and best practices developed from previous projects, Huawei provides customized one-time or long-term service plans that arrange routine “health checks” on ICT systems and standardize system management. The ICT optimization services can proactively identify and eliminate potential risks in ICT systems, ensure service continuity, and help customers minimize O&M costs.
Evaluation service: Leveraging standardized processes, professional tools, and industry experts, Huawei comprehensively evaluates potential risks to the architecture, reliability, capacity, performance, and other functions of ICT systems. By identifying risks and problems early, the evaluation service allows preventive measures to be taken and guides ICT O&M development and construction.
O&M support service: Provides expert assurance and routine proactive analysis concerning change procedures, key events, version management strategies, log-related risks, and health management during ICT O&M, minimizing risks and ensuring stable services.
Fault management service: When problems occur in ICT systems, Huawei’s dedicated personnel quickly locate and rectify faults, reducing the impact faults have on services. In addition, the personnel regularly analyze the problems that arise and offer professional suggestions.
Special optimization service: Huawei provides optimization support based on risk evaluation results, offers suggestions on network rectification, helps customers to act on the suggestions and adopt the best practices to maintain network health.

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Network and Application Performance Management Service

Leveraging powerful performance management tools, Huawei provides customers with performance management services such as network performance visualizations, performance improvements, and fast fault identification and locating. Based on customers’ network conditions and requirements on network KPIs, the services set up performance baselines for customers. The services also monitor network and service performance KPIs in real time to ensure optimum service performance and promptly detect and resolve network performance problems.
User experience evaluation: Simulates service data flows on live networks to evaluate network and application performance and proactively test applications under load.
Performance visualization and monitoring: Based on the businesses on existing networks, designs standardized indicator baselines and draws business path diagrams.
Performance evaluation and analysis: Evaluates and analyzes performance data to provide subscription-based reports covering several dimensions such as time, area, user, and service.
Performance and fault management: Demarcates and locates faults, identifies problems such as application interruption and slow access to applications, providing optimization suggestions and standardized management solutions.
Special performance optimization: Performs special optimization in areas such as network capacity, business paths, and QoS to remove performance bottlenecks.

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Remote Network Management Service

To meet customers'’ requirements on remote network device management, network problem handling, and O&M assistance provided by device manufacturers, Huawei’s engineers deliver 24/7 or 5/10 remote network management services with uninterrupted, proactive, preventive, and automatic O&M. The services monitor the running status of network devices in real time and assist customers in handling routine O&M tasks, significantly saving customers’ time and effort.
Monitoring management: Remotely monitors the running status of IP and IT systems in real time, classifies monitored resources to facilitate management, and promptly detect abnormal changes in KPIs.
Fault management: Remotely assists customers in handling network faults. Remote O&M platforms enable quick fault detection and automatic allocation of work orders. Then the remote expert team diagnoses and quickly rectifies the faults.
Asset management: Manages network-wide asset information, establishes asset baselines, and records asset change information to ensure the accuracy of assets.
Report management: Comprehensively interprets data in terms of performance capacity, fault alarms, risk prevention, and information changes to provide specific and overall O&M reports from multiple perspectives.

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