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Huawei Debuts eSpace Contact Center Solution at CCW 2014

Feb 25, 2014

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Germany, Berlin, February 25, 2014 –Huawei, a leading global information and communications technology (ICT) solutions provider, launched its latest eSpace Multimedia Contact Center Solution at CCW2014, the largest exhibition for customer service, communication and call center in Europe.

Photo Caption: Huawei eSpace Contact Center Solution Showcased at CCW2014

As the largest branch event for customer service, communication and call center in Europe, CCW provides perfect networking opportunities, reflects relevant trends and offers innovative knowledge. It attracted more than 250 exhibitors from 15 different countries worldwide.

“As a contact center total solutions provider ranked fourth of the worldwide market share, Huawei cooperates with over 1000 global partners, provides more than 300000 Contact Center Agents to more than 600 customers in different industries such as financial, securities, telecom operators, energy, government and the logistics industry.” said Tracy, the Director of Huawei West Europe UC&C solution department. “Over the past year, sales revenue of Huawei UC&C product line has increased by 200% in Western Europe. Moving forward, Huawei plan to expand market share in this competitive market and multiply sales revenue through local talent recruitment for channel development, increasing marketing and co-marketing activities as well as refine existing channel partnership policies.”