Huawei Launches Cloud Contact Center

URL:http://www.lightreading.com/document.asp?doc_id=215015

Light Reading Asia

Guangzhou, China – Huawei, a leading global information and communications technology (ICT) solutions provider, today launched its eSpace Cloud Contact Center Solution to the global market at the 2011 Asia Pacific Contact Centre Association Leaders (APCCAL) Expo in Guangzhou, China. With features such as on-demand cloud contact, mobile and highly-efficient cloud management, seamless communication cloud collaboration, and green and open cloud agent, the eSpace Cloud Contact Center Solution will lead the entire contact center industry into a Cloud era, and meet increasing demands in marketing services and management from enterprises.

“Cloud computing technology has brought a new driving force in the development of contact centers, and will greatly enhance efficiencies in communications and collaboration between enterprises and customers,” said Louis Victor, Marketing Director of Enterprise Contact Center at Huawei Enterprise. “Huawei is committed to providing leading-edge contact center solutions to enterprises, and together with our partners, create a top-notch cloud contact center platform for our customers.”