This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


Frost & Sullivan Recognizes Huawei in Contact Center

May 26, 2012

Frost & Sullivan Recognizes Huawei in the Contact Center Application Market with 2010 Asia Pacific Growth Strategy Leadership Award

Singapore, October 19, 2010 – Huawei, a leader in providing next-generation telecommunications network solutions for operators around the world, today announced that it has received the 2010 Asia Pacific Growth Strategy Leadership Award in the Contact Center Application Market from Frost & Sullivan, a business research and consulting firm.

“The key factors driving Huawei’s success in the contact center market are its continual leadership position in the Chinese telecom sector and its progressive business expansion into other Asian countries, such as India, the Philippines, Laos, and Hong Kong,” said Shivanu Shukla, Associate Director of ICT Practice, Frost & Sullivan (Asia Pacific). “Amongst all the nominees for this award, Huawei demonstrated strong business acumen and growth in the market, and the final jury unanimously decided to give the award to Huawei as a result.”

According to Frost & Sullivan’s latest research, Huawei has become one of Asia Pacific’s emerging contact center total solutions providers. Despite an overall decline in the contact center application market across the region in 2009, Huawei still managed to maintain strong growth in this segment, growing 26.2 percent year on year in Asia Pacific.

Huawei’s contact center solution embeds software customization services to meet the varying needs of customers, and it features a platform that utilizes automatic call distributors, interactive voice response, and computer telephony integration. In addition, Huawei’s solution offers customers rich content center applications, such as customer service, tele-marketing/tele-sales, value added service, and multimedia self service. Huawei also provides contact center managed services, outsourcing services, consulting services, and contact center operations to help customers reduce costs and enhance the capacity of their call center operations.

“Huawei is honored to have been recognized with the Frost & Sullivan Contact Center Growth Strategy Leadership Award,” said Mr. Raymond Lv, General Manager of Contact Center & CRM, Huawei Software. “From the moment Huawei’s contact center solution was first offered to customers in 1998, our ongoing goal has been to provide our customers with an end-to-end contact center solution to help them maximize their business opportunities. This award is an acknowledgment of Huawei’s existing efforts and achievements in the contact center application market, and we are eager to continue investing and innovating in order to consolidate the leadership role that we have attained.”

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. To join our Growth Partnership, please visit