Huawei eSpace Contact Center 2.0 Achieves Oracle Validated Integration with Oracle Siebel 8.1

Shenzhen, China, April 20, 2012 – Huawei, a leading global information and communications technology (ICT) solutions provider, and a platinum-level member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of Huawei eSpace Contact Center 2.0 with Oracle Siebel 8.1.

With Huawei’s CTI adapter, call-center agents can place, receive, conference, and transfer telephone calls that are fully integrated with Siebel applications in call-center activities. This integration can offer faster, more accurate, and more personalized services for customers, while also increasing agent productivity and reducing costs.

To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers, providing a common user interface for Siebel applications and the partner telephony system.

“The Oracle Validated Integration applies a rigorous technical review and test process,” said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle. “Achieving Oracle Validated Integration through Oracle PartnerNetwork gives customers confidence in the fact that the integration between Huawei eSpace Contact Center 2.0 and Oracle Siebel 8.1 has been validated and that the products work together as designed. This reduces risk and improves the implementation cycles for joint customers.”

“Through this strategic cooperation with Oracle on this Siebel solution, our eSpace Contact Center will provide greater value to our customers in North America and Europe,” said Mr. Weng Zhiqiang, director of UC&C Strategy & Business Development department, Huawei.

Huawei eSpace Contact Center with the Siebel solution can help call centers achieve the following:

• Handle a large number of inbound telephone calls for customer service, sales, technical support and telemarketing
• Support outbound calls for sales, service and collections
• Integrate telesales and telemarketing with customer service
• Offer faster, more accurate, and more personalized services for customers, while also increasing agent productivity and reducing costs
• Provide a common user interface for your Siebel application and your telephony system

About Oracle Validated Integration

Oracle Validated Integration through the Oracle PartnerNetwork gives customers confidence that the integration of complementary partner software products with Oracle Applications and Oracle Technology (including Oracle Enterprise Manager, Oracle Content Management, and Oracle Identity Management) have been validated and the products work together as designed. This can help reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review the integrations of third-party software to Oracle Applications and Technology products, including productized repeatable integrations from system integrators. Oracle provides access to Oracle Applications and Technology software, tools, technical resources and training to assist partners in developing integrations based on Oracle standards and best practices. Partners who have successfully validated their integrations are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at

http://www.oracle.com/us/partnerships/solutions/index.html.

About Oracle PartnerNetwork

Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit

http://www.oracle.com/partners.

About Huawei

Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world’s population.

For more information, visit Huawei online: www.huawei.com

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