The COVID-19 pandemic has made one thing abundantly clear: ICT plays a big role in helping people, governments, and businesses alike continue their social and working lives, albeit with limitations. Indeed, without online capabilities, much more would not be possible, and recent experiences will surely encourage more governments and businesses to accelerate their digital transformation, to ensure service and business continuity, even in the most difficult and trying circumstances.
For many organizations around the world looking to digitally transform their processes and services — to deliver a better online customer experience and ensure business continuity — Huawei Enterprise Service stands a trusted partner.
Indeed, Huawei Enterprise Service saw significant growth in 2019. This is thanks to the fact that more and more customers trust Huawei to build, support, and manage their data centers, campus networks, clouds, safe city solutions, and more.
Accordingly, Huawei Enterprise Service achieved several milestones in 2019: it received “Rated Outstanding Assisted Support EMEA” certification from the Technology Services Industry Association (TSIA); it held the lead position in the International Data Corporation (IDC) Network Consulting Services MarketScape; and it worked with more than 4200 Certified Service Partners and over 125 Certified Service Solution Partners worldwide, to satisfy customer needs. Meanwhile, the Huawei ICT Competition 2019 became one of the largest university competitions in the industry, with approximately 100,000 students from 1600 universities in 61 countries taking part.
Put in simple terms, Huawei Enterprise Service helps companies and governments digitally transform. For example, digital transformation requires a cloud-based platform that can combine public and private cloud environments (called hybrid cloud), and once the cloud has been established, applications and data need to be migrated. To address this need, Huawei Enterprise Service has built industry-specific cloud environments, from small to ultra-large, using self-developed tools to ensure fast and reliable planning, design, construction, and migration.
Elsewhere, an Integrated Operations Control Center (IOCC) allows customers to collect real-time data from their business operations, including at the application level. In turn, this enables organizations to make better-informed decisions and perform better IT management. To make this process simpler, Huawei Enterprise Service deploys and configures the IOCC at the customer site, providing efficient Operation and Maintenance (O&M) services as well.
Regarding O&M of a digitized organization, Huawei Enterprise Service offers services and tools to manage the entire stack — from data center infrastructure to the application level. Using Artificial Intelligence (AI) and big data, the service is tailored for specific industry solutions, from Smart City and smart airport, to smart transportation and safe city. With these services and capabilities, customers can optimize their system usage, accelerate service provisioning, and reduce overall Operating Expenditure (OPEX).
With ICT services now more important than ever, Huawei Enterprise Service has enhanced its remote service capabilities during the pandemic, providing ever faster response times, remotely helping customers with network re-configuration, and building networks for hospitals in Wuhan and other severely impacted cities and regions. This is because, even during the most challenging times, Huawei has always — and always will — support every customer and every partner.