How Bank Pocztowy SA Solves Its Communication Challenges

Background

The use of video conferencing has the potential to increase productivity and efficiency by reducing unproductive travel time, preventing meeting delays, creating shorter and more structured meetings and allowing for greater reach of messages. 

Bank Pocztowy SA is one of the major commercial banks in Poland, and controlled by Poczta Polska SA and PKOBP SA, the largest bank in Poland. With nearly 300 branch organizations in Poland, the bank serves about 1,400 mid-sized and small-sized enterprises, which plays an important role in driving economic development.

Challenges

In the recent years, with the increasingly expanding services, and more and more branch organizations, Bank Pocztowy SA faces three challenges in terms of business operation.

1. Traditional means of communication, such as phones and emails fails to meet increasing requirements for daily communication, dramatically affecting business efficiency;
2. Second, the frequent business trips result in huge costs, affecting enterprise operation efficiency.
3. Company staff can’t communicate with other team members on their business trips to help customers solve problems in an efficient manner.

Therefore, Bank Pocztowy SA wishes to construct a brand new videoconferencing system to improve internal communication and collaboration efficiency. Bank Pocztowy SA has finally chosen the Huawei videoconferencing system after serious consideration.

Solution

In the first phase, eight High-Definition (HD) videoconferencing TE40 endpoints, over 200 TE series soft clients, SMC2.0 (system management center), Switch Center (SC) as well as (Multi-point Control Units (MCUs) are deployed, which builds a new bridge for communication among various branch organizations.

To provide financial services for medium and small-sized enterprises, banks need to communicate often. The videoconferencing endpoint supports dual 1080p60 video and AAC-LD wideband audio, and provides outstanding adaptability, which enables HD video to be delivered even under severe conditions. Staying in office, staff among various branch organizations can communicate face to face, saving time and improving efficiency.

Besides, the endpoints also supports wireless connection of endpoints, array microphones, and touch panels, simplifying system deployment and facilitating use.

As for Bank Pocztowy SA’s requirements for frequent business trips, Huawei provided a solution — deploying TE Desktop and TE Mobile soft clients. This enables staff to communicate face-to-face either at home, on a business trip, or at customers’ offices. In addition, Huawei TE Desktop & Mobile can run on multiple platforms. Nevertheless, there is seamless integration with Huawei telepresence and videoconferencing systems over the Ethernet, Wi-Fi, and 3G networks.

Huawei TE Desktop & Mobile also supports HD content sharing which enables users to share pictures and documents in the mobile phone, touch panel, or computer with the remote sites, or receive presentations from the remote sites. It also enables users to flexibly switch between audio and video communications according to different actual needs.

Its soft clients feature easy-to-use functionalities which are well-recognized by Bank Pocztowy SA. It has been designed with a user-friendly and intuitive operation interface, which allows for shorter learning curve. To create more convenience in initiating a conference, The soft client also supports local and network directories. When users are placing or receiving a call, the system automatically displays details of the called or calling number if it matches the entry in the directory.

Additionally, leveraging the global-leading 1080p60 universal transcoding capability, Huawei VP9630 MCU enables each site, either TE Desktop & Mobile or TE series endpoints to get the best possible experience according to the bandwidth they use and capabilities. Moreover, the entire videoconferencing system can be expanded easily through the purchase of additional licenses.

Benefits

Since the entire system was put into use in January 2015, Bank Pocztowy SA has gained positive feedback in their improved communication efficiency, and enhanced business competitiveness. To exert the greatest potential of the system, Bank Pocztowy SA has decided to expand the system so that more branch organizations and staff can communicate via HD video.