Littech Delivers Smarter IT Storage Services with Huawei DME IQ

Expertise Born from Dedication: Empowering Customer Service with Digital Systems

In today's rapidly evolving tech landscape, expertise stems from persistent focus and relentless pursuit. Hangzhou Liangtong Technology (Littech) has embraced this spirit since its founding in 2008, establishing itself as a trailblazer in digital transformation. Littech provides cutting-edge, comprehensive ICT solutions for a wide range of industries, including government, healthcare, transportation, and energy. Since 2017, Littech has been pushing its workflow digitalization even further, launching a Lead-to-Cash-to-Reward (L2C2R) platform for one-stop, end-to-end business management. This platform is a robust foundation for the company's business operations, handling all mission-critical workflows, including customer, opportunity, project, inventory, order, vendor, finance, and employee incentive management.

But Littech does not stop there. The company has constantly strived to improve its digital capabilities and deliver even better services. In September 2024, Littech partnered with Huawei to launch a full-pipeline digital platform designed for Huawei distributors. This platform significantly improves business operations and workflow efficiency through the Huawei DME IQ Intelligent Cloud O&M Platform.

Scan to Deploy: Simplified, Efficient Device Delivery

Littech unlocked rapid storage deployment at a college laboratory with DME IQ's scan-to-deploy solution, achieving remarkable efficiency and ease of use. Using DME IQ, Littech network engineer Yang Yuchun breezed through a series of complex on-site operations spanning from cloud-based planning to configuration loading and service commissioning in just 40 minutes.

Yang commented, "In the past, deployment was a juggling act between multiple systems and interfaces, which took a lot of time and energy. But Huawei DME IQ's scan-to-deploy feature has changed everything. It offers a seamless, one-stop solution for multipathing, connectivity configuration, and configuration delivery. The intuitive, cloud-based planning function simplifies configuration design, and the mobile app's scan-to-deploy function enables one-click configuration delivery. This convenient and efficient solution is a game-changer. It’s a massive improvement over traditional one-by-one configuration methods!"

Automatic Ticket Creation: Intelligent and Efficient O&M Response

A leading manufacturer in Wenling, Zhejiang needed reliable IT infrastructure and deployed Huawei FusionCube, DCS virtualization, and OceanProtect devices. Littech connected these devices to DME IQ for intelligent management. DME IQ allows Littech's engineers to remotely monitor device status in real time. What's more, DME IQ can analyze problems and create service tickets automatically, enabling response to incidents in minutes. Three recent incidents were swiftly resolved through automated ticket creation and rapid notification of technicians, ensuring the stability of the customer's business systems.

Digital Installed Base Operations: Next-Level Business Competitiveness

Littech's robust business management platform gives the company a significant digital edge. By seamlessly integrating this platform with DME IQ, Littech can use Huawei's technical advantages to further supercharge its installed base operations. Using DME IQ's rapid notifications for device capacity bottlenecks, EOS, and warranty expirations, Littech can instantly pinpoint customer needs. This drives customer engagement, project efficiency, and project success. In the past few months, DME IQ helped Littech expand its business and boost its market competitiveness, with more than 20 new customers and over 300 potential leads.

Expertise isn't built overnight, but through a long journey of unwavering dedication and pursuit of excellence. Empowered by innovative partnership models and tech solutions like Huawei DME IQ, Littech has made remarkable achievements in delivery, intelligent O&M, and digital installed base operations. By providing smarter IT services for customers, Littech has also strengthened its business competitiveness. As the partnership between Littech and Huawei deepens, Littech will take its technical expertise and innovation to ever greater heights.