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  • Finance AICC Solution

    Finance AICC Solution

    Embrace AI for a Humanized Digital Customer Experience


  • Challenges
  • Overview
  • Benefits
  • Architecture
  • Resource
  • News and Events


Win Customer Recognition
Win Customer Recognition

With Financial Technology (FinTech) now prevalent in the industry, financial institutions must roll out smart, customer-centric contact centers, integrating marketing, sales, services, and Customer Relationship Management (CRM), to win customer recognition.

Business: Shifting the Focus from Cost to Value
From Cost Center to Profit Center

Contact centers are not only essential channels for the financial industry to engage customers, they also bring significant added business value.

Operations: Improving Efficiency and Reducing Costs
Improve Operational Efficiency

With labor costs accounting for 60% to 70% of expenditure in contact centers, a renewed focus on improving efficiency — to cut costs — is now required.

Opportunities: Unmatched Customer Engagement Powered by Cutting-Edge Technologies
A Better Experience

State-of-the-art 5G, Artificial Intelligence (AI), and video technologies revolutionize the service experience in contact centers, upgrading customer interactions across the board.

Better Customer Services for the Financial Industry

Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.

Gain the Edge

Intelligent Conferencing

Video Capabilities

HD video services enable video calls, video Interactive Voice Response (IVR), and digital humans in electronic Know Your Customer (eKYC), marketing, robo-advisor, and post-loan management roles.

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Omni-Channel Access

Roll out a seamless service across all digital channels, from mobile apps and social media accounts to call, email, and Short Message Service (SMS) systems, to significantly enhance the customer experience.

Smarter Services

Real-time personalized interactions powered by LLMs, 24/7 robo-support, AI assistants, and intelligent quality assurance help cut costs and boost efficiency.

Extensive Commercial Use

Simplified Operations

A one-stop agent workbench with modular menus and CRM integration makes service processes easy.


Finance AICC Solution Architecture

Multi-Media and Multi-Channel Access

An AICC supports access through voice, video, and multimedia channels.

Open Platform

A range of open Application Programming Interfaces (APIs) help to quickly develop a customer-facing platform that supports IVR.


AI enables intelligent services including chatbots, agent assistance, online quality assurance, and telemarketing.

Global Delivery Experience

Huawei's global partner ecosystem supports standard engineering delivery and maintenance processes, assuring high-quality and stable operations around the world.


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AICC for the Financial Industry

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