Finance AICC Solution
Smarter Customer Care
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Enterprise products, solutions & services
Smarter Customer Care
Smarter
Customer Care
Benefits
Fast Video Services
Provide users with secure video customer support and robo-advising anywhere thanks to our IVR for e-KYC
Omni-Channel Access
Improve user experience by engaging with customers via mobile apps, social media, etc.
Smarter Services
Save costs and increase efficiency with 24/7 robot support, AI assistant, and intelligent quality assurance
Simplified Operations
Streamline back-end customer services processes with our convenient and easy-to-use workbench
Architecture
AICC supports access through voice, video, and multimedia channels
A range of open APIs help you quickly develop a customer-facing platform that supports IVR
AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing
Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations