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Combining more than 20 years of Huawei's ICT experience in technical support, network optimization, and performance management, the Industry Operation Support Service meets maintenance requirements at different stages in the lifecycle of ICT infrastructure. The service ensures that your organization’s ICT infrastructure maintains the highest level of performance while your enterprise undertakes its digital transformation journey.
Featuring a Service Level Agreement (SLA) to accelerate fault management, as well as 24/7 remote Operations and Maintenance (O&M) to reduce Operations Expenditure (OPEX).
With an experienced technical team behind the platform, the support service — based on the Information Technology Infrastructure Library (ITIL) V3 — ensures high efficiency, security, and reliability.
The service greatly reduces the issues associated with complex O&M, enabling users to focus on what they do best: their core business.
Huawei improvement services focus on the ICT infrastructure’s availability, O&M efficiency, and service performance. These services provide end-to-end improvement solutions for IP networks, transport networks, wireless networks, and IT systems. With the industry’s best practices, expert teams, and intelligent tools and platforms, they assess and analyze customers’ ICT systems to a detailed degree, delivering proactive O&M support and optimizing service performance.
Huawei Customer Support Services provide technical support services for equipment and solutions to help you achieve efficient, reliable, and secure communication and support your business success. Huawei Customer Support Services include maintenance, software subscription and support, special assurance, and much more to meet customer requirements in different stages of the network lifecycle.