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Huawei's Artificial Intelligent Contact Center (AICC) Solution lets you provide the best customer care across a range of channels, including voice, text, and video. Draw on the latest in user experience technologies, including speech/semantic recognition, natural language processing (NPL), HD video, and IoT to assure seamless user experience and efficient services.
Provide users with secure video customer support and robo-advising anywhere thanks to our IVR for e-KYC.
Improve user experience by engaging with customers via mobile apps, social media, audio and video services, email, and SMS.
Save costs and increase efficiency with 24/7 robot support, AI assistant, and intelligent quality assurance.
Streamline back-end customer services processes with our convenient and easy-to-use workbench.
AICC supports access through voice, video, and multimedia channels.
A range of open APIs help you quickly develop a customer-facing platform that supports IVR.
AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing.
Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations.