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    Industry Operation Support Service

    Maintaining the highest level of performance for ICT infrastructure.


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Industry Operation Support Service

Combining more than 20 years of Huawei's ICT experience in technical support, network optimization, and performance management, the Industry Operation Support Service meets maintenance requirements at different stages in the lifecycle of ICT infrastructure. The service ensures that your organization’s ICT infrastructure maintains the highest level of performance while your enterprise undertakes its digital transformation journey.

  • Remote O&M

    Featuring a Service Level Agreement (SLA) to accelerate fault management, as well as 24/7 remote Operations and Maintenance (O&M) to reduce Operations Expenditure (OPEX).
  • Technical Experts

    With an experienced technical team behind the platform, the support service — based on the Information Technology Infrastructure Library (ITIL) V3 — ensures high efficiency, security, and reliability.
  • Efficient O&M

    The service greatly reduces the issues associated with complex O&M, enabling users to focus on what they do best: their core business.


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Improvement Service

Huawei improvement services use proactive care and intelligent management of ICT architecture to maintain its best condition.

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Enterprise Customer Support Service

Enterprise Customer Support Service

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Industry Operation and Maintenance Service

Helps customers use and manage the cloud, and provide service management based on ITIL architecture, including monitoring, fault problem handling, change management, and asset and configuration management.

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