İşbank Transforms Its O&M Processes with DME IQ

With growing customer demands and ever higher transaction volumes, the necessity for uninterrupted critical production services became clear and İşBank knew that it needed to update its legacy technological infrastructure and transition to a faster, more reliable, and proactive system. So the bank integrated its servers, storage, and network devices with Huawei's Data Management Engine (DME) IQ platform, laying a robust foundation for the real-time monitoring of devices and rapid detection and resolution of potential issues. Consequently, DME IQ has emerged as the right solution to enhance İşBank's technological infrastructure, modernizing its Operations and Maintenance (O&M) processes along the way.

Solutions Provided by DME IQ

By choosing the innovative solutions offered by the DME IQ platform, İşBank has achieved a significant transformation of its O&M processes.

• Real-Time Visualization: Using the DME IQ app, device statuses can now be monitored 24/7, ensuring the seamless continuity of operations. Information Technology (IT) staff can see device performance in real time and respond promptly to critical situations as they arise.

• Call-Home Service: When a problem occurs, alarms are uploaded to the cloud platform for automatic analysis. For major problems, tickets are automatically created and remote technical experts can be quickly notified, greatly improving problem response times. For example, İşBank has automatically created tickets for intelligent risk monitoring, slashing the work pressure placed on the O&M team and improving troubleshooting efficiency.

• Automated and Intelligent Inspections: Through automated and intelligent inspections — performed by DME IQ biweekly — potential risks are now identified proactively. This has prevented operational disruptions and enhanced system stability.

Benefits for İşBank

The solutions provided by DME IQ have enabled İşBank to achieve significant operational gains.

• Real-Time and Convenient O&M: Monitoring through the DME IQ mobile app has accelerated operations and delivered a user-friendly experience for the bank's staff.

• Proactive Risk Detection: Superior risk detection capabilities have ensured that potential risks are identified earlier, meaning no downtime.

• Enhanced Reliability and Stability: These inspections have enhanced system reliability and strengthened the bank's ability to produce faster solutions to unexpected situations.

DME IQ's innovative solutions have provided more reliable, faster, and non-disruptive services for İşBank. And this collaboration with Huawei seamlessly aligns with the bank's overall digitalization goals.