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AICC Solution

Huawei's Artificial Intelligent Contact Center (AICC) Solution lets you provide the best customer care across a range of channels, including voice, text, and video. Draw on the latest in user experience technologies, including speech/semantic recognition, natural language processing (NPL), HD video, and IoT to assure seamless user experience and efficient services.

Customer Benefits

  • Fast Video Services

    Provide users with secure video customer support and robo-advising anywhere thanks to our IVR for e-KYC.

  • Omni-Channel Access

    Improve user experience by engaging with customers via mobile apps, social media, audio and video services, email, and SMS.

  • Smarter Services

    Save costs and increase efficiency with 24/7 robot support, AI assistant, and intelligent quality assurance.

  • Simplified Operations

    Streamline back-end customer services processes with our convenient and easy-to-use workbench.

Solution Architecture

  • Omni-media and omni-channel access

    AICC supports access through voice, video, and multimedia channels.

  • Open platform

    A range of open APIs help you quickly develop a customer-facing platform that supports IVR.

  • Intelligence

    AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing.

  • Global delivery experience

    Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations.