DME IQ Intelligent Cloud
O&M Platform

One-Stop, Remote Full-Stack IT Management Boosts Delivery and O&M Efficiency

• Monitor device information and health status—anytime, anywhere, and easily check alarms, performance, capacity, and risk prediction using the mobile app.

• Benefit from cloud-based automatic solution and configuration recommendations; enjoy quick deployment by scanning the barcode using the mobile app, with minute-level delivery.

• Leverage remote inspection, fault diagnosis, and software upgrades to eliminate the need for onsite operations and improving efficiency.

Prevention and Prediction: Detect and Eliminate Risks

• Overall review of device health status ensures high system availability.

• 14-day disk fault prediction, 60-day performance trend prediction, and 365-day capacity trend prediction.

Minute-Level Response with 24/7 Support

• Call home proactive O&M that detects device faults in 10 minutes, improving response efficiency by over 90% with real-time progress monitoring of tickets (Huawei warranty services required).

• Large AI model–powered intelligent online customer service that delivers key capabilities, including knowledge Q&A, product comparison, and bid assistance, while providing real-time answers to common questions.