İşbank Transforms Its O&M Processes with DME IQ

The growing demands of customers, high transaction volumes, and the necessity for uninterrupted critical production services have highlighted the need to transform the bank's technological infrastructure into a faster, more reliable, and proactive system. To meet this need, İşBank connected its servers, storage and network devices to Huawei's DME IQ platform. This integration has laid a robust foundation for real-time monitoring of device status and the rapid detection and resolution of potential issues. Consequently, DME IQ has emerged as the ideal solution for enhancing İşBank's technological infrastructure and modernizing its operation and maintenance (O&M) processes.

Solutions Provided by DME IQ

By leveraging the innovative solutions offered by the DME IQ platform, İşBank has achieved significant transformation in its O&M processes:

Real-Time Visualization: With the DME IQ application, device statuses can now be monitored 24/7, ensuring the seamless continuity of operational processes. Users can observe device performance in real time and respond promptly to critical situations.

Call-Home Service: When a problem occurs, alarms are uploaded to the cloud platform for automatic analysis. For major problems, tickets can be automatically created and remote technical experts can be quickly notified to resolve the problems, greatly improving the problem response time and efficiency. Based on DME IQ, İşBank has automatically created tickets for intelligent risk monitoring, greatly reducing the work pressure of the O&M team and improving troubleshooting efficiency.

Automated and Intelligent Inspections: Through automated and intelligent inspections performed by DME IQ biweekly, potential risks were identified proactively. This has prevented operational disruptions and enhanced system stability.

Benefits for İşBank

The solutions provided by DME IQ have enabled İşBank to achieve significant gains in its operational processes:

Real-Time and Convenient O&M: Monitoring through the mobile application has accelerated operational processes and delivered a user-friendly experience.

Proactive Risk Detection: Superior risk detection capabilities have ensured that potential risks are identified earlier, contributing to the uninterrupted progression of processes.

Enhanced Reliability and Stability: These inspections have enhanced system reliability and strengthened the bank's ability to produce faster solutions to unexpected situations.

DME IQ's innovative solutions have provided more reliable, faster and non-disruptive services for İşBank. This collaboration seamlessly aligns with İşBank's digitalization goals and technological vision.