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    Finance AICC Solution

    Smarter Customer Care


  • Overview
  • Benefits
  • Architecture


Win Customer Recognition
Win Customer Recognition

With Financial Technology (FinTech) now prevalent in the industry, financial institutions must roll out smart, customer-centric contact centers, integrating marketing, sales, services, and Customer Relationship Management (CRM), to win customer recognition.

Business: Shifting the Focus from Cost to Value
From Cost Center to Profit Center

Contact centers are not only essential channels for the financial industry to engage customers, they also bring significant added business value.

Operations: Improving Efficiency and Reducing Costs
Improve Operational Efficiency

With labor costs accounting for 60% to 70% of expenditure in contact centers, a renewed focus on improving efficiency — to cut costs — is now required.

Opportunities: Unmatched Customer Engagement Powered by Cutting-Edge Technologies
A Better Experience

State-of-the-art 5G, Artificial Intelligence (AI), and video technologies revolutionize the service experience in contact centers, upgrading customer interactions across the board.

Better Customer Services for the Financial Industry

Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.


Intelligent Conferencing

Fast Video Services

Provide users with secure video customer support and robo-advising anywhere thanks to our IVR for e-KYC

Superior Performance

Omni-Channel Access

Improve user experience by engaging with customers via mobile apps, social media, etc.

Smarter Services

Save costs and increase efficiency with 24/7 robot support, AI assistant, and intelligent quality assurance

Industrial Design

Simplified Operations

Streamline back-end customer services processes with our convenient and easy-to-use workbench


architecture en

Omni-media and omni-channel access

AICC supports access through voice, video, and multimedia channels

Open platform

A range of open APIs help you quickly develop a customer-facing platform that supports IVR


AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing

Global delivery experience

Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations


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