These shifts have significant implications for the evolution of Smart Cities towards Cognitive Cities and the future of national digital transformation. This article highlights eight significant forces that will shape the future of urban living.
More and more electric power companies now say that digital transformation strategies are their first priority. Through transformation, companies are building unified digital platforms to manage their mass internal operations systems as well as using existing data and resources to develop more business.
In a digital age defined by game-changing technologies — from mobile Internet to Artificial Intelligence (AI) — life is lived at lightning speed, making fast and smooth customer service essential. This is where the value of automated customer service becomes abundantly clear. With traditional service channels, including phone and e-mail, unable to provide the immediate resolution that many consumers expect, the rapid growth in new services as well as the unexpected pandemic has only further driven home the point: efficient problem resolution is key to the customer experience.
As we continue to embed digital technologies in our work and in our homes at an unprecedented rate, the world economy stands at a new tipping point. According to market research firm IDC, by 2023 the global economy will reach digital supremacy — the point at which products and services provided by digitally transformed enterprises will account for more than half of total global GDP.
In the future, watts and bits will be more closely integrated on power grids, to form a complementary, highly elastic energy Internet through digital transformation. This energy Internet will work as both the energy consumer and the energy supplier, to enable bidirectional energy flow exchange, making power grids more secure, reliable, efficient, and energy-saving. This is the direction that energy systems are developing toward.
Cloud services are a shared economy in the IT industry, while data centers are the carriers of these services. Due to limited land resources and equipment room space, data centers are increasingly deployed in a distributed manner, requiring WDM technology to connect them to provide unified services.