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IHCL is a chain of luxury hotels across the globe which owns the brands like Taj, Vivanta, SeleQtions,
Ginger, Expressions and Taj Sats. It is a part of the Tata Group, one of India’s largest business conglomerates.
For over 100 years, IHCL has acquainted guests with the living heritage of India. The company operates a total of 170 hotels, including 25 under development, across 80 locations in twelve countries across four continents.
In 2019, two Taj hotels were selected among the top 50 hotels in the world by the Condé Nast Traveller magazine.
Taj Hotels believe that technology comes before luxury. In addition to hotel decoration, number of guest rooms and facilities, future hotels will evolve to “smart hotels”. Therefore, Taj Hotels group has also shifted its strategic center to technology innovation to reshape customer experience. The infrastructure network faces many challenges when it supports various smart applications:
IHCL was seeking for a unified and standardized network in all its hotels, with a simple IT architecture and no apparent wiring.
The network was expected to handle simultaneously traditional telephone systems, Internet, Wi-Fi and IPTV, with a single Operation & Management (O&M) platform. It needed to be evolutive, with the capability to handle a higher bandwidth in the future.
The Environmental Management System (EMS) had to be simple and available in each hotels’ room, as well as offices and corridors. It had to be cost-effective, adaptable and operated without involving IT professionals.
Huawei Campus OptiX Solution
Huawei proposed Campus OptiX solution, based on POL (passive optical LAN) technologies to handle the hotel room network as well as the EMS system, with its comprehensive product portfolio including Wi-Fi and switch.
IHCL now enjoys :