This white paper presents 14 essential capabilities across six categories that will enable the banking industry to cope with the shocks triggered by the COVID-19 crisis, and allow it to recover to embrace the next normal.

The white paper outlines the Banking Industry Resiliency Index, based on the 14 capabilities, to conduct a cross-region analysis of the sector in North America, EMEA, APEC (ex. China), and China. The index provides insight into the status of each region, highlighting experiences that can be learnt from taking a cross-regional perspective.

The white paper concludes by providing a six-phase roadmap to recovery from the pandemic under IDC’s future enterprise framework, pointing out the capability focus at each stage for the banking industry, to maximize chances of recovery and better prepare for the future.