J&T Express Partners with Huawei SD‑WAN to Build

J&T Express holds a leading position in the Philippine logistics market, ranking first in market share among logistics companies. With over 1200 branches nationwide, its network spans the entire country and is deeply integrated into the local business ecosystem.

Backed by its market leadership, localized partnerships, and disaster resilience, J&T Express has become a critical logistics infrastructure supporting both e-commerce and the real economy in the Philippines.

Network Pains of the Global Logistics Giant

In the fiercely competitive logistics market of the Philippines, J&T Express—firmly holding the top position—fully understands that a strong and reliable network is the backbone of its global integrated logistics services.

This is especially true in the National Capital Region (NCR), where over 250 densely distributed J&T Express sites handle massive volumes of electronic waybills, real-time tracking, and payment transactions, demanding exceptional network continuity and stability.

However, frequent natural disasters such as typhoons and earthquakes in the Philippines have made fiber cuts a common occurrence. To ensure uninterrupted service, J&T Express has been forced to deploy costly dual fiber connections at each site—one for primary use and one purely for backup.

This setup has led to persistent challenges: backup lines remain idle year-round, resulting in significant resource waste and soaring operational costs. Moreover, the operations and maintenance (O&M) burden is heavy—especially during peak sales events like "6.6 Mid-Year Sale"—when IT engineers had to rush between sites for manual inspections and fault troubleshooting, leading to inefficiency and considerable strain.

Choosing Huawei SD-WAN with Hyper-Converged 3-in-1 Design to Drive Breakthroughs

Faced with the challenges of high costs and operational complexity, J&T Express chose Huawei's SD-WAN solution to embark on a journey of intelligent network transformation.

At the heart of the solution is the deployment of Huawei's hyper-converged enterprise gateway AR611W-LTE6EA. This innovative device integrates three key capabilities into one: SD-WAN routing, high-performance Wi-Fi 6 access (eliminating the need for separate AP deployment), and LTE wireless backup (plug-and-play via SIM card). This dramatically simplifies site architecture.

In the event of a disaster-induced fiber cut, the system can automatically and seamlessly switch to the LTE link within seconds (<3 seconds), ensuring zero interruptions for critical services and eliminating the waste of idle backup lines.

Huawei also provides a multi-dimensional visualized management platform powered by a network digital map. On the command center's large screen, network topology, real-time link quality (latency, jitter, and packet loss rate), and device health status across all NCR sites are clearly displayed.

The platform not only automatically identifies and alerts on risky links—enabling second-level fault detection and root cause analysis—but also visualizes regional network load, site density, and service level agreement (SLA) compliance through heatmaps and other intuitive formats. All of these offer unprecedented clear views for O&M and decision-making.

Costs Slashed by 30%, O&M Efficiency Doubled

The most notable impact is cost optimization. By replacing expensive dedicated backup lines with cost-effective LTE links, related operational expenditure (OPEX) was reduced by 30%—while also improving overall network reliability.

O&M efficiency has improved dramatically. Specifically, remote visual inspections have fully replaced inefficient on-site manual checks, reducing required manpower during peak sales campaigns by 85%, and cutting average fault recovery time from 120 minutes to under 3 minutes.

Furthermore, the deep integration and virtualization of network and business data provide actionable insights for resource allocation, site optimization, and service enhancement—empowering more precise and data-driven business decision-making.

Smart Future: From Network Resilience to Ecosystem Intelligence

Looking ahead, the partnership between J&T Express and Huawei will continue to deepen. Building on the intelligent network foundation established by the current SD-WAN deployment, J&T is planning further upgrades.

First, it will leverage the IoT interfaces reserved on gateways to quickly connect devices such as temperature and humidity sensors, as well as vehicle trackers. This will help create a smarter logistics production network.

Second, J&T will develop AI-powered predictive O&M based on historical data. The goal is to initiate contingency plans several hours before fiber cuts occur.

Third, the company will further explore edge computing capabilities. These will support low-latency applications, such as real-time dispatching of sorting robots, and significantly reduce critical operational delays.

As Chris, CTO of J&T Express, said, Huawei's SD-WAN has transformed the network from a mere "disaster recovery tool" into a true "platform for intelligent growth." This evolution not only provides digital immunity against uncertainty, but also lays a solid foundation for J&T Express's transition—from competing on logistics speed to thriving within a smart service ecosystem.

When every backup link creates value, and every network fluctuation yields insight, J&T Express is partnering with Huawei to stride confidently into a logistics future that is more predictable, more efficient, and driven by intelligent networks.