Business-level AIOps Solution for Financial Services

Wizard He

Co-founder & Chief Product Officer at Netis

In today's digital world, businesses must prioritize the availability and performance of their critical applications and services to maintain their competitive edge. This is particularly crucial in the financial services industry, where the stakes are high and customer experience is paramount. At Netis, we understand the importance of performance analysis and have developed a Business-level AIOps Solution, in collaboration with Huawei, to help businesses monitor their critical applications and services across different cloud environments and on-premises data centers.

Our Business-level AIOps Solution is designed to provide a comprehensive approach to performance analysis, enabling businesses to monitor the performance of a range of applications, including core banking systems and distributed databases. With the ability to analyze more than 2,400 different protocols, our solution offers a seamless and secure user experience, making it ideal for businesses that need to ensure a positive user experience for their customers.

At the core of our solution is the ability to unify the troubleshooting process, which can be highly complex due to the variety of infrastructure components involved. By considering the user experience first, we can identify the business impact of any IT outages before diving into the application layer to analyze the transaction volume, availability, and response time of specific applications. We can then determine whether any network-related issues are affecting the performance, including whether it's the overlay network or underlay network. Finally, we can evaluate port performance at the device layer, allowing us to identify the root cause of any issues.

Our ability to analyze over 2,400 different protocols is what sets our solution apart, as it enables us to monitor the performance of a wide range of applications, regardless of the core banking system used. For example, if a business is using a distributed database and wants to migrate from DB2 on the mainframe to MariaDB or Huawei GaussDB, we can analyze the performance of the database without consuming any resources because we understand the packets.

Our solution provides benefits to four different roles within an organization: the network team, SRE team, application team, and line of business team. The network team can use our solution to analyze network performance at a granular level, identify the root cause of issues, and scale out to analyze up to 100 G per second. The application team can analyze the performance of their applications hop by hop, identify which specific application is causing issues, and measure transaction volume, response time, and availability, all without consuming any resources. Our solution can also benefit the line of business team by providing insight into user experience, allowing us to measure user experience and identify areas for improvement.

Ensuring a positive user experience is critical for businesses that rely on digital channels to provide services to their customers, as any issues with user experience can lead to customer frustration and lost business. By using the Business-level AIOps Solution, businesses can identify issues quickly, reducing the time and resources needed to identify and fix problems.

Our solution has been recognized by Gartner as a sample vendor of AIOps from 2018 to 2022, a testament to our commitment to providing a comprehensive approach to performance analysis that considers the entire digital infrastructure of a business.

To illustrate the benefits of our solution, let's look at a couple of real-world examples. One of the largest commercial banks in the world deployed our solution in both of their data centers. With the ability to analyze thousands of transactions per second, the bank was able to ensure the availability of their services, provide a seamless user experience to their customers, and experience successful transformation. We also helped them to analyze both their overlay and underlay performance, all while ensuring security through dynamic slicing.

In another example, our solution allowed the Bank of Beijing, one of the largest commercial banks in China, to easily monitor the performance of their applications and network, with a straightforward workflow that provided a global view of the bank's business. With the ability to identify issues quickly, the bank was able to recover services in just five minutes, a critical metric for a business that relies heavily on digital channels to provide services to its customers.

Overall, our Business-level AIOps Solution provides a comprehensive approach to performance analysis, offering benefits to different teams within an organization and allowing businesses to ensure the availability and performance of their critical applications and services. With the ability to analyze a range of protocols and monitor different cloud environments and on-premises data centers, our solution is well-suited for businesses in the financial services industry that need to provide a seamless and secure user experience to their customers.

Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy, position, products, and technologies of Huawei Technologies Co., Ltd. If you need to learn more about the products and technologies of Huawei Technologies Co., Ltd., please visit our website at e.huawei.com or contact us.