Huawei and Speakly AI Jointly Release the LLM-Powered All-in-One AI Financial Contact Center Solution

[Barcelona, Spain, March 4, 2025] At MWC Barcelona 2025, Huawei and Speakly AI jointly released the LLM-Powered All-in-One AI Financial Contact Center (Finance AICC) Solution, accelerating finance industry digital intelligence.

Huawei and Speakly AI Jointly Release the LLM-Powered All-in-One AI Financial Contact Center Solution

Frank Lu, Executive Solution Manager of Huawei Digital Finance BU, and Peggy Wu, Head of Global Business Solutions of Speakly AI, shared the future development trends and innovative solutions of the financial industry in the launch conference. The global financial industry is moving into an era of digitization and intelligence. The rapid evolution of LLM-powered AI technology not only promotes the development of the financial industry, but also stimulates the requirements for customer experience optimization, operational efficiency improvement, and high-level intelligence.

Huawei Finance AICC Solution provides Omni-channel in Unified Desktop intelligent customer service for the global financial industry. By deeply integrating Speakly AI, Huawei Finance AICC Solution reshapes E2E (End-to-End) workflows, aiming to provide more efficient and intelligent digital service experience for the financial industry.

AI enables enterprises to reduce costs and increase efficiency. LLM- powered agent copilot comprehensively improves agent efficiency and reduces AHT (Average Handling Time) by 30%. The knowledge manager copilot based on generative AI accurately generates Q&A pairs from massive documents, achieving a knowledge adoption rate of over 80% and improving the knowledge base building efficiency from weeks to days.

Omni-channel facilitates customer experience improvement. Huawei Finance AICC Solution roll out a seamless service across all digital channels, including audio and video, mobile apps, social media, email, and SMS, to comprehensively enhance customers' digital experience.

AICC Appliance, a full-stack intelligent customer service solution with embedded LLM and software and hardware integration, ensures data security, O&M efficiency, affordable costs, and high accuracy, helping efficient deployment of AI services.

Huawei has over 30 years of experience in the contact center domain. Up to now, Huawei AICC has supported more than 700,000 agents from more than 1500 customers worldwide. In the future, Huawei AICC will continue to work with global partners to accelerate the implementation of AI in the industry and promote the digital intelligence era in all industries.

Learn more about Huawei AICC financial solution, please visit:

https://e.huawei.com/en/industries/finance/digital-experience/aicc