Improvement Service
Proactive care and intelligent management safeguard ICT infrastructure, maintaining service quality.
Proactive care and intelligent management safeguard ICT infrastructure, maintaining service quality.
Improvement Service Refines ICT Infrastructure
Information and Communications Technology (ICT) is the key platform supporting enterprise business development and transformation. Any deterioration in performance or system errors therefore have the potential to do untold damage to an enterprise’s core service operations.
To put it plainly: enterprises urgently need to optimize — and then continually refine — their systems, as well as perform proactive Operations and Maintenance (O&M), to safeguard critical ICT infrastructure.
The Huawei Improvement Service focuses on the availability, O&M efficiency, and service performance of ICT infrastructure, providing end-to-end improvement solutions for IP networks, transport networks, wireless networks, and IT systems.
Combining industry best practices, expert teams, and intelligent tools and platforms, the service assesses and analyzes a customer’s ICT systems in detail, provides proactive O&M support and standards management, and optimizes service system performance, to guarantee stable network operations and improved service quality — fast.
From there, continuous optimization ensures customer ICT systems work in an optimal state, to build a forward-looking, healthy platform for enterprise business innovation and digital transformation.
Benefits
24/7 Remote O&M Reduces OPEX
Fault management acceleration Service Level Agreement (SLA).
Identifies ICT Infrastructure Risks in Advance
Reduces Mean-Time-To-Recovery (MTTR).
Predicts 40% of Video Faults
Improves fault location efficiency by 3 times.
Tech Issues
Performance Management
Our professional services help customers monitor, evaluate, and ensure video performance, identify risks that may affect video quality, and continuously optimize customers’ systems.
Remote Management Service
Huawei’s Remote Management Service applies to multi-branch enterprises. The platform remotely and intelligently offers 24/7 real-time monitoring and proactive maintenance services on the cloud.
Optimization Service
Huawei's Optimization Service is a sustainable subscription service. It relies on a dedicated technical team to provide proactive, predictive, and continuous integration assessment, proactive maintenance, and intelligent analysis services for customers' ICT infrastructure, helping customers to better operate and maintain their networks and reduce service operation risks and maximize the availability and security of ICT infrastructure through scientific and continuous optimization.