Linewell and Huawei Launch Public Service AI Agent Solution, Reshaping Global Public Service Paradigm

[Barcelona, Spain, March 4, 2026] At MWC Barcelona 2026, Linewell Software Group and Huawei have launched the Public Service AI Agent Solution. The launch marks an intelligent upgrade of public services from efficiency improvement to experience redefinition, enabling a fundamental shift from “people looking for services” to “intelligent services reaching users” through empowered AI.

The launch ceremony was attended by Yang Jian, President of Partner Development and Sales Dept of Huawei's Government Public Services Digitalization BU; Fu Haibo, Vice President of Huawei's Global Public Service BU and Director of Solution Development I&V Dept; Wu Tingting, Overseas Marketing Director of Linewell; and Yu Jinxiao, President of Overseas Pre-sales Solutions of Linewell.

Linewell and Huawei launched the Public Service AI Agent Solution

Fu Haibo, Director of Solution Development I&V Dept，Huawei Global Public Service BU, stated: "The deep integration of AI and public services marks a new era, centered on intelligent agents reshaping service experiences. Huawei provides a robust computing foundation and a comprehensive toolchain to boost innovation. Together with our partners, we embed intelligence into every link of the public service chain. This drives the transition from accessibility, to accurate predictions and proactive services. It redefines the global paradigm for public services."

At the open speech, Yu Jinxiao, Overseas Technical Director of Linewell, delivered a speech titled "Intelligence Across Services: AI Empowers Infinite Innovations." He noted that, in response to global challenges in process synergy, resource optimization, and cross-departmental collaboration, Linewell leverages Huawei's powerful digital foundation to build autonomous and systemic intelligence. With a single AI digital foundation at its core, and powered by three key enablers-Intent Empowerment, Model Empowerment, and Knowledge Empowerment, the solution creates a collaborative, evolving, intelligent agent ecosystem. It fully reshapes four core business scenarios:One-Stop Public Services, Government Office Digitalization, Smart City Governance, and Smart Industry, achieving efficient alignment between technical capabilities and public needs.

AI-powered full-chain upgrades in public services are driving transformations through core scenarios, achieving remarkable results in various regions.

In "AI+ One-Stop Public Services," advanced AI technology has propelled a qualitative leap from "functional and accessible" to "effortless and intelligent." This significantly streamlines workflows and optimizes service experiences, reducing form-filling time by 80% to 90% while boosting efficiency by 2 to 3 times through an innovative "Chat-to-Process" intelligent interaction model.

In "AI + Enterprise Services," the knowledge empowerment engine can complete the full deconstruction and digital orchestration of a policy within 30 seconds, delivering a more than 10-fold increase in efficiency compared to manual parsing. Meanwhile, the platform utilizes multi-dimensional matching algorithms between enterprise profiles and policy tags to enable a "proactive policy matching" service model. This significantly reduces the search and time costs for businesses to access policy dividends.

"AI + Citizen Health" uses intelligent agents to build a new paradigm of personalized, full-lifecycle, and tangible health management. This initiative propels health services to evolve from passive to proactive care.

In delivering a national integrated public service platform overseas, Linewell and Huawei have collaborated to build a unified cloud foundation, national databases, business hubs, and a unified portal. This partnership has delivered breakthroughs across three dimensions: First, service experience has been significantly optimized, truly realizing the goal of "Let data run more, people run less," reducing in-person visits by 35%. Second, the entire process is now fully visible and controllable, with a 100% monitoring rate across the service lifecycle. Third, the platform features extensive coverage, connecting over 40 approval authorities and serving more than 2.8 million users.

Huawei is a pioneer in digital and intelligent public services, with solutions deployed in more than 50 countries and over 300 cities worldwide together with its partners. As the intelligent era enters a new phase, Huawei remains committed to building a solid computing foundation and driving collaborative innovation with ecosystem partners. Leveraging AI to advance the evolution of intelligent agents, Huawei strives to elevate public services from convenient to truly intelligent.