Huawei Launches Global Intelligent Public Service Solution and Shenzhen Longgang AI+Public Service Demonstration Site

[Barcelona, Spain, March 3, 2026] At MWC Barcelona 2026, Huawei Government Public Services Digitalization BU held the Global AI+ Public Service Summit. Government customers and partners from around the world discussed the development trends of public services and shared their practices in AI-driven transformation. During the event, Huawei released the Global Public Services Solution and the Shenzhen Longgang Public Service Global Demonstration Site. In addition, Huawei launched the Global Public Service Ecosystem Alliance.

Distinguished guests attending the event included Jason Slater, Chief of Digital Transformation and AI at UNIDO; Chomparee Chompurat, Ph. D, Deputy Permanent Secretary of Thailand's MDES; Carlos Eduardo Rodrigo Prado, Executive General Director of Bolivia's AGETIC; Bilgin Semiz, Director of Global Sales at Nextcloud; Gu Xuejun, President of Huawei Hybrid Cloud Service Dept; and Saeed Xia, President of Huawei Global Public Service BU.

Gu Xuejun, President of Huawei Hybrid Cloud Service Dept

Huawei released the Global Public Service Solution, outlining a new blueprint for public services

Mr. Saeed Xia officially released the Huawei Global Public Service Solution at the summit. He noted that the global development gap and digital divide persist, with national public services facing challenges such as inconvenience, low resident satisfaction, and a lack of quality user experience. Accelerating government digitalization has become a key lever for enhancing international influence, national governance capabilities, and resident satisfaction. The Global Public Service Solution is built on the architecture of "1 digital foundation + 1 intelligent platform + N industry applications". It aims to provide scenario-centric, efficient, and high-quality public services by quickly orchestrating service items, integrating capabilities, and streamlining processes. In addition, it stays business- and data-driven to build convenient and high-quality data services, fueling innovation. Ultimately, this solution creates an intelligent service system featuring "Chat-to-Process" capabilities, smart decision-making, and efficient handling.

Saeed Xia, President of Huawei Global Public Services BU

Chomparee Chompurat, Deputy Permanent Secretary of Thailand's MDES, stated: "Thailand is accelerating its transition to an AI-enabled intelligent government by leveraging robust 'Cloud First' infrastructure, responsible AI integration, and global public-private partnerships to deliver secure, citizen-centric services and position the nation as a trusted ASEAN digital hub."

Chomparee Chompurat, Deputy Permanent Secretary of Thailand's MDES

Carlos Eduardo Rodrigo Prado, Executive Director of AGETIC, shared the achievements and breakthroughs of e-government, the blueprint planning and strategic measures, and the vision for a new era of digital government, digital nation, and inclusive smart services.

Carlos Eduardo Rodrigo Prado, Executive Director of AGETIC

Bilgin Semiz, Director of Global Sales at Nextcloud, shared how Nextcloud built a secure and compliant enterprise collaboration platform based on Huawei Cloud.

Bilgin Semiz, Director of Global Sales at Nextcloud

Customer representatives shared their practical experience and visions for their countries on topics such as AI infrastructure hubs, future planning of public services, and national digital transformation.

Huawei launched the Shenzhen Longgang Public Service Global Demonstration Site, setting a benchmark for AI-powered public services

At the event, Shenzhen Longgang Government Service Center and Huawei jointly launched the Shenzhen Longgang Public Service Global Demonstration Site. Based on the best practices of the Longgang District Government in Shenzhen, this showcase features an integrated operational model linking four levels: district, street, community, and campus. This "AI+ public service" approach has yielded remarkable results. Its intelligent customer service system, powered by LLMs, deeply integrates hotlines, service counters, and self-service resources for multi-channel synergy, achieving a 98% hotline connectivity rate. Furthermore, in "AI+ intelligent verification," the integrated approval hub has pushed intelligent review accuracy to over 95%.

Robin Chen，Vice President of Huawei Global Public Service BU

Huawei and its partner unveiled the Shenzhen Longgang Public Service Global Demonstration Site

Collaborating with partners to establish the Global Public Service Ecosystem Alliance

Launch of the Global Public Service Ecosystem Alliance

Finally, Huawei took the lead in launching the Global Public Service Ecosystem Alliance. This alliance aims to pool industry resources to accelerate the global implementation and popularization of AI-powered public services. Representatives from six partners in the public service sector, including iSSTech, Linewell, Seeyon, Digihail、Nextcloud, SAINS, and Nexconn, witnessed the launch of the alliance. Huawei stated that it will utilize the alliance as a platform to collaborate closely with global partners, jointly exploring the "blue ocean" of public services in the digital era.

Looking ahead, Huawei will continue to innovate and work in close collaboration with global customers and partners in the field of public services to achieve win-win development and accelerate digital and intelligent transformation in the industry.