In a digital age defined by game-changing technologies — from mobile Internet to Intelligence (AI) — life is lived at lightning speed, making fast and smooth customer service essential. This is where the value of automated customer service becomes abundantly clear. With traditional service channels, including phone and e-mail, unable to provide the immediate resolution that many consumers expect, the rapid growth in new services as well as the unexpected pandemic has only further driven home the point: efficient problem resolution is key to the customer experience.
