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    Industry Operation Support Service

    Maintaining the highest level of performance for ICT infrastructure.


  • Overview
  • Solutions
  • Related Cases

Industry Operation Support Service

Combining more than 20 years of Huawei's ICT experience in technical support, network optimization, and performance management, the Industry Operation Support Service meets maintenance requirements at different stages in the lifecycle of ICT infrastructure. The service ensures that your organization’s ICT infrastructure maintains the highest level of performance while your enterprise undertakes its digital transformation journey.

  • Remote O&M

    Featuring a Service Level Agreement (SLA) to accelerate fault management, as well as 24/7 remote Operations and Maintenance (O&M) to reduce Operations Expenditure (OPEX).
  • Technical Experts

    With an experienced technical team behind the platform, the support service — based on the Information Technology Infrastructure Library (ITIL) V3 — ensures high efficiency, security, and reliability.
  • Efficient O&M

    The service greatly reduces the issues associated with complex O&M, enabling users to focus on what they do best: their core business.


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Improvement Service

Huawei improvement services use proactive care and intelligent management of ICT architecture to maintain its best condition.

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Enterprise Customer Support Service

Enterprise Customer Support Service

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Industry Operation and Maintenance Service

Helps customers use and manage the cloud, and provide service management based on ITIL architecture, including monitoring, fault problem handling, change management, and asset and configuration management.

Stories of Success


SXBC’s Smart NOS evaluation service eliminates network security risks and improves network performance.

Performance Management Transforms SHAANXI BC & TV NETWORK

Huawei WDM performance management service helped SXBC transform O&M and minimize down time.

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Turkish Airlines Soars on a New Digital Journey

One of the major concerns in digital transformation is how to control expenses, including labor costs incurred by the high price of replacing old technology using trial and error. Turkish Airlines is very disciplined with each decision, with strong Service Level Agreements (SLAs) for each partner’s delivery targets. For example, when selecting Huawei as its solution provider, Turkish Airlines’ management concluded that Huawei’s network architecture would be reliable, easy to maintain, and energy-efficient.