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Integrating Separate, Scattered Service Windows

Service-oriented government agencies need to develop better, smarter service models and simplify administrative approval processes. Huawei and its partners offer a one-window Government Service Center Solution, integrating separate, scattered service windows into a single, comprehensive window that offers unified service handling, approval, and delivery.

The solution uses cloud-based Information and Communications Technology (ICT) infrastructure to implement overall system architecture and service process planning, integrating new software functions. This technical foundation significantly improves approval efficiency, reinventing eGovernment.

One-Window Service Handling and Collaborative Approval

A single front window integrates service handling, preliminary review, distribution, and delivery while the background approval window is used for reviewing applications and issuing certificates. The separation of service handling and approval enables the front window to handle all services, and the background window to finish approvals, simplifying the way citizens request service approval.

Smart Multiple-Channel Services

This solution optimizes traditional service channels to deliver a better service experience. An online service system integrates mobile applications and social media to provide ‘smart’ multiple-channel services. As a result, the online system enables citizens to handle simple services online, and complex services in person at government service centers. Such service centers can also be transformed to integrate a variety of smart systems, including intelligent guidance, self-service, queuing, information release, and video surveillance.

Optimized Real-Time Approval

A multiple-level approval system uses standard open data interfaces to extend government services to the consumer level in counties, towns, and small communities. The system analyzes operational data to enable accurate service supervision and performance appraisal. It also optimizes government services through real-time monitoring of the rapidity, standardization, and completeness of service handling.

Government Data Resource Sharing

The one window Government Service Center Solution interconnects data sharing and exchange platforms at all levels to share service data. By multiplexing accumulated data, particularly electronic certificates, the solution enables citizens to request services in a single location, without having to travel around.

Cloud Data Center and Virtual Resources

The approval system is deployed in a cloud data center to better coordinate IT resources and networks. This virtualized system architecture lays a solid foundation for cross-agency approval and data sharing, and simplifies cloud management. By virtualizing the data center infrastructure, a virtual resource pool is created — one that can be managed in a coordinated, consistent way. In addition, legacy services and data deployed on government intranets can be gradually migrated to an eGovernment extranet, maximizing the potential of existing resources. This improves infrastructure utilization and reduces construction costs.

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