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In the face of terrorist attacks from the Somali Youth League, the Kenyan government urgently needed a Safe City solution to improve safety across the country. The Ministry of Interior chose Safaricom, the country’s largest telecom company, for the project. Safaricom financed, built, and will manage the project for the Kenyan government for 5 years. They chose Huawei to deliver end-to-end solutions with stringent requirements for solution deliverability and pre-integration.
Huawei’s solution included an Emergency Command Center (ECC) in Nairobi to improve emergency and natural disaster response. The ECC integrated:
The project was extremely large and plans called for it to be delivered in 16 months. It included:
Infrastructure was too poor to support a national-level safety monitoring system, so officials Kenya could not monitor key locations in real time. In addition, poorly placed traffic signal control systems led to frequent traffic congestion and violations.
The connection rate for the national emergency hotline, similar to 911 in the U.S., was extremely low because it lacked a unified command center.
Safaricom posed extremely high requirements for solution quality, system security, and construction progress to offset the inexperience of local personnel.
Huawei planned and designed the:
Huawei conducted site surveys at key monitoring locations and built typical site models.
Several integration verification tests, performed in Huawei’s own laboratories and covering a wide range of subsystems, discovered interoperability problems and risks.
An end-to-end implementation ensured project quality and delivery progress.
To improve overall knowledge and skill, Huawei experts provided custom training for Kenyan engineers.
Huawei performed precise site planning and network optimization for Huawei-provided eLTE networks.
The ECCs and police monitor key locations and traffic conditions to detect, identify, and snapshot crimes and traffic violations. For example, rapid video backhaul, efficient command and dispatching, optimum voice trunking, and precise traffic control supported visits from U.S. President Barrack Obama and Pope Francis.
Using Big Data analytics, the ECCs prevent 70 percent of prank calls. Call connection rates improved from 30 to 85 percent and the system locates alarms more accurately. Emergency response times also improved.
The ECC keeps administrators well-informed about city conditions leading to better decision-making and improved efficiency.
The ECCs unite police, fire, traffic, and medical resources so information-sharing eliminates silos across agencies and reduces duplicated investments. Wireless planning, electronic simulation, and traffic-based modeling identify hot spots precisely, decreasing the number of equipment sites and dramatically reducing investment costs.
Call-taking efficiency rose by a factor of six, so fewer operators now handle more emergency calls. Huawei training also jump-started staff skills leading to better O&M.
Huawei delivery teams used a combination of industry best practices, pre-integration, and modular design to address the delivery issues and shorten deployment time by 15 to 20 percent.