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Partner Enablement

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Tools for Huawei Projects or Self-Learning

  • O3 Community Software Tool

    To quickly obtain product version and update path for the products required spanning from Oceanstor, Oceanstor Dorado, iMaster NCE, IVS9000, Ideahub and so much more

    For any feedbacks in the patch section, do contact the moderator at

  • O3 Community: Documentation Tool

    •Optical interfaces connected to two CE switches frequently go up and down

  • O3 Community: Online Lab

    •Failed to create the OCh trail due to wavelength number mode being incorrect

  • O3 Community: Tools

    •OceanStor Dorado 6000 V6 patch upgrade failed

  • O3 Community: Experience Sharing

    •IdeaHub HDMI wired projection failure

  • O3 Community: Tech Forum

    •Conferences cannot be held due to CloudMCU registration failure

O&M Case e-Journal

  • Issue 40:Campus Network

    •Optical interfaces connected to two CE switches frequently go up and down

    •Packet loss occurs after the bond is conected to the server

    •Ping switch using the 9600 bytes length messages failed

    •After VRRP hot standby is configured, the license and AP status are abnormal

  • Issue 41:Transmission Network

    •Failed to create the OCh trail due to wavelength number mode being incorrect

    •Services are interrupted due to incorrect optical cable models

    •Optical power query fails due to software mismatch

    •Failed to apply for NMS ID

  • Issue 42:Storage

    •OceanStor Dorado 6000 V6 patch upgrade failed

    •Oceanstor 5300 V5 Kunpeng enclosure module issue

    •Failed to access OCeanStor 5300 V5 after initalizaing the storage

    •Cannot be login to SNS3664 switches using serial cables during deployment

  • Issue 43:Intelligent Collaboration

    •IdeaHub HDMI wired projection failure

    •File icon cannot be viewed after IdeaHub HDMI projection

    •IdeaHub fails to project screen using H.323 conference

    •IdeaShare Wi-Fi projection failure

  • Issue 39:Intelligent Collaboration & Industry Sensing

    •Conferences cannot be held due to CloudMCU registration failure

    •Huawei AppGallery cannot be found on IdeaHub

    •Failed to inspect the VCNAPI cluster configuration

    •The RSTP option cannot be found when adding a camera to the iClient

  • Issue 38:Acces Network

    •iMaster NCE-FAN SFTP issues

    •NCE-FAN cannot be accessed after the server restarts

    •All ONTs connected to the PON port of the MA5800 go offline

    •EchoLife EG8141A5 cannot obtain an IP address from the DHCPv6 issues

    •SmartAX MA5600T VLAN issue

  • Issue 37:Storage

    •OceanStor 18800 V5 is unable to connect to the AD Domain

    •LUNs have connection loss detected by VMWare

    •FusionStorage service cannot be started after FusionCube restarts

    •Unmap alarm of OCeaStor Dorado 5000 v6

  • Issue 36:Cloud Computing

    •Failed to backup FusionAccessDB

    •Failed to add a VM to a domain

    •"abrt-cli status" time out is displayed when a user logs in to the Linux

    •CNA upgrade failure to vrm file permission exceptions

  • Issue 35:Transmission Network

    •Inappropriate DCN distance setting causes NE unreachability

    •U402 reports an alarm due to service combination mode change

    •The NEID_CHANGED alarm is reported after the NE ID is changed

    •Common causes of Web LCT failing to be shared

  • Issue 34:Data Communication

    •An EVPN connection is established successfully, but the state is down

    •PPTP dialup dailure of intranet users on an AR router

    •Multicasting freezing occurs on the STB connected to the S9300

    •Severe packet loss of wired services after the upstream network is shut down

  • Issue 33:Intelligent Collaboration & Intelligent Vision

    •SMC3.0 two-node cluster time inconsistency

    •The current conference doesn not support IdeaShare projection/HDMI projection

    •How to configure cascading SMC2.0 system and SMC3.0 system manually

    •How to configure SMC2.0 systems manually

  • Issue 32:Access Network

    •MA5800 does not respond after the command is executed

    •Board Software automatic expansion failure on H806GPFD

    •An error occurs in the eSight scenario template manager

    •NCE-FAN halth checks reports risks

  • Issue 31:Storage

    •Failed to expand capacity disk on VM in FusionCube

    •Statistical value in the report is different from the actual value

    •New Dorado V6 cannot be powered on (0x400C9CA)

    •OceanStor V3V5 cannot delete the Quota Tree

  • Issue 30:Cloud Computing

    •The desktop login page is lost

    •1017004 thread pool usage exceeds the threshold

    •Troubleshooting for high Kafka CPU usage

    •Failed to create a GPU VM

  • Issue 29:Transmission Network

    •DFIU cannot pass through DCC, causing a DC908 DCN to work abnormally

    •The result of the pre-upgrade check is abnormal

    •NCE shows 'No resource available' when configuring the crossover

    •The SCC of an OSN180 is faulty, causing the NCE to fail to query the optical power

  • Issue 28:Data Communication

    •In a VRRP backup scenario, a loop occurs on the PnP auto-negotiation management AC

    •HWTACACS authentication failed on AR2200

    •VPC network is unreachable when NCE-Fabric

    •Troubleshooting SSH Login Failure

  • Issue 27:Intelligent Collaboration & Intelligent Vision

    •Cameras show the incorrect time due to unsynchronized issue

    •Not all participant exist in continuous presence

    •Batch NTP synchronization alarm issue on FusionStage

    •A specified participant cannot join the conference

  • Issue 26:Access Network

    •The ONT connected to the OLT cannot reach the leased rate

    •New terminals fail to obtain IP addresses due to the DHCP lease of the ONT

    •The ONT SN is incompletely displayed on the OLT

    •The DHCP server does not match the format required by the ONT

  • Issue 25:Storage

    •Remote replication takes a longer time to complete synchronization

    •SystemReporter exports incomplete performance data

    •How to expand the disk enclosure for Dorado V6

    •How to collect SystemReporter logs

    •Multipath detects only one path remains active

  • Issue 24:Cloud Computing

    •Failed to verify the software package during FusionCube installation

    •Error 6009 is reported during VM login because the /opt usage is 100%

    •Kafka secure restart - best pratices

    •Solution for hasing new partitions to newly expanded nodes in Kafka

  • Issue 23:Transmission Network

    •Reasons for failing to add logical boards

    •Failed to copy the DC908 upgrade package due to incorrect demands

    •The OTU1 service is unavailable due to missing configuration data

    •Failed to search for VC4 trails due to lack of WDM trails

  • Issue 22:Data Communication

    •The traffic flow through IPSec has failed, even though the VPN gave no errors

    •Check CE68863 switch through FabricInsight Flow Analysis and no data is found

    •BGP fakes AS number scenario

    •IS-IS route calculation fails due to cost-style mismatch

  • Issue 21:Intelligent Collaboration & Intelligent Vision

    •Local hard disk space usage exceeds the threshold a on RSE6500

    •Account and contacts status are abnormal on TE desktop

    •Failed to configure tour track on iClient with system error 189116006

    •Troubleshooting for metadata subscription failures on IVS

  • Issue 20: Access Network

    •The NCE-FAN management plane reports a high I/O alarm

    •Failed to back up data on NCE-FAN (SaaS)

    •Only subnet information is returned after using the NCE-FAN TL1 command

    •The OLT fails to load the ONT configuration file

  • Issue 19: Storage

    •The vulnerability assessment tool detects that the Dorado V6 is using weak cipher

    •How much physical space is used by LUN with the deduplication

    •The cables between controllers fail to pass the check during controller expansion

    •Failed to add an AD domain on the storage page

  • Issue 18: Cloud Computing

    •Using rescue mode to repair CNS file systems

    •Browser Access is still not secure after the certificate is replaced on ManageOne

    •No backup task is generated after automatic backup policy scheduling

    •Failure to import eSight license in Huawei Cloud Stack

  • Issue 17: Transmission Network

    •Failed to create extended ECC when both ends work in Autosensing mode

    •OSN 9800 U32 is offline due to the changed NE ID

    •NE data backup fails due to the incorrect DC account

    •The OPM8 cannot scan a wavelength

  • Issue 16: Data Communication

    •Route learning fails because OSPF routers IDs conflicts in different areas

    •Possible causes and solutions for license activation failure

    •Undirectional IPSec VPN

    •OSPF route spreads failed due to loop-prevention mechanism

  • Issue 15: Intelligent Collaboration & Intelligent Vision

    • The user is not logged in(03873259114001)

    • The alarm snapshot does not exist

    • The site name is displayed in the center and cannot be adjusted

    • Failed to register a terminal with the SC

  • Issue 14: Access Network

    • PPPoE dial-up failure for users connected to an MA5800

    • End users cannot access specific service platforms through voice dialing

    • Call failures on the ONT connected to a SmartAX MA5A5800-X7

    • The management IP address of the AP connected to the OLT cannot be pinged from the core switch

  • Issue 13: Storage

    • Check capacity utilization on OceanStor 9000 V5

    • OceanStor Dorado 18000 V6.0.1 upgrade case

    • Logs that need to be collected for centralized storage changes

    • OceanStor Dorado 18000 V6 active-active data reduction ratios

  • Issue 12: Cloud Computing

    • FusionCompute web responds too slowly

    • Frequent FusionCompute login failures

    • Troubleshooting the VM startup failure

    • Failed to execute the FusionCare 0BS3.0 automatic acceptance task

  • Issue 11: Transmission Network

    • The optical module is not working because the service status is disabled

    • he OD fails to be created when the G2HSC1 board is used as the optical monitoring board

    • How to check the version matching with WDM network

    • How to verify whether the physical and logical fiber connections are correct

  • Issue 10: Data Communication

    • Only half of the IPv4 and IPv6 permit any redirection traffic to take effect on an NE20E-S8

    • Optical port interconnection on NE40E-X8A is off

    • Portal authentication of wired users fails

    • The NMS cannot manage the device

  • Issue 9: Intelligent Collaboration & Intelligent Vision

    • Backup recording interrupted

    • No alarm is reported by the third-party alarm platform

    • When the NTP server is modified, the system prompts that the DCG/SCU is offline

    • Cannot upload iClient to CSP

  • Issue 8: Access Network

    • Pava system cannot works in GPON network due to unknown packets suppressed

    • The OLT cannot be added to NCE

    • There is a possibility that IPv6 users on the MA5600T fail to download apps

    • GPON access network illegal rogue ONT means that this ONT is broken

  • Issue 7: Storage & Server

    • How can I collect RAID logs

    • How to transfer files and folders between two Linux servers

    • How to handle performance problem on controllers C and D

    • The flash usage of the FC switch is insufficient

  • Issue 6: Cloud Computing

    • Insufficient resources during license import

    • The account may be locked in the LiteAD scenario if LAN Management is set as NTLM in the Windows Group Policy

    • Failed to associate a project with a region

    • Failed to install VMtools

    • Failed to migrate VM

  • Issue 5: Transmission Network

    • ECC storm troubleshooting and preventive measures

    • SDH services fail to be created on an OSN1800V, error code 43888

    • How to test the availability of E1 services

    • Rate-limiting on PW and tunnel

  • Issue 4: Data Communication

    • Unable to log into device via console interface

    • IPSec negotiation with a third-party device fails

    • The AP fails to go online

    • Cannot ping firewall's IP address

    • IP address conflicts

  • Issue 3: Intelligent Collaboration & Intelligent Vision

    • Failed to search for cameras on iClient

    • Black screen occurs on third-party camera due to long RTP packets

    • How to activate IdeaHub on SMC 3.0

    • IdeaHub cannot invoke built-in microphone in the OPS system

  • Issue 2: Access Network

    • ONT port mapping

    • Cannot access ONT WiFi

    • The SIP registration period of the ONT is invalid

  • Issue 1: Storage and Server

    • The storage device reports 'Average CPU utilization exceeded the threshold'

    • Applying for and importing a license

    • Error 'SYSLinus 3.86' is reported when the 2288H V5 server is restarted

    • Communication between the iBMC and RAID card is abnormal on the E9000 Server

    • Failed to configure a static IP address for Ubuntu

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Frequently Asked Questions (FAQ)

  1. 1. What are the required steps to be done before registering for Trainings/Exams?

  2. You would need to create a HuaweiID in the link here, completed identity verification and the HuaweiID to be associated with your company.

    For a more detailed guide, you may click on the links below

    Identity Verification:
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  3. 2. How do I complete my identity verification?

  4. From June 2021, everyone would have to complete identity verification in the link here before being able to be issued an exam voucher.

    For a more detailed guide, you may click on the link below.

  5. 3. Why have I yet to receive an exam voucher after registering for the exam?

  6. For Huawei's partners, you would need to associate your HuaweiID account to your company in the link here and get the related staff of your company to approve the association.

    Do also note that exam vouchers are issued 7 days before the date of the exam.

    For a more detailed guide, you may click on the link below.

  7. 4. Why have I yet to receive any training confirmation after registering? 

  8. The training information will be sent the week before the start of training, if you have not received any email the day before the start of the training, do email us at 

  9. 5. Where do I take the Cyber Security and Service Norms Exam?

  10. The exam does not require exam voucher. Just click the link below to take the Cyber Security and Service Norms Exam.

  11. 6. Where can I register to take the Huawei Certification Sales Exam (HCSX-Sales Exam)?

  12. The exam require exam voucher from 1 Jan 2023, you would need to email us at  with your HuaweiID and the exam you are taking.

  13. 7. Where can I find Huawei Certification Armory?

  14. Huawei Certification Armory is a google drive file and is a zip file which consists of training materials, mock exam, lab guide, and online course etc. (wherever applicable).

    It is a link to documents for Post-sales (HCIA, HCIP, HCIE, and HCS-Field), Pre-sales (HCSA-Presales, HCSP-Presales), Sales (HCSA) and Cyber Security and Service Norms Exam.

  15. 8. For More Assistance

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