Enquiries
Privacy Policy
Huawei Technologies Sweden AB, a Swedish company having a registered office at PO Box 3012, 169 03 Solna, Sweden, Swedish Org No. 556595-6827 (hereinafter: "Huawei", "we", "us", and "our") respects your privacy. Please read the following to learn more about our Privacy Policy ("this Policy"). This Policy applies to Huawei websites, products, and services that display or provide links to this Policy.
This Policy describes how Huawei processes your personal data, but it may not address all possible data processing scenarios. Huawei may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.
This Policy describes:
1. How We Collect & Use Your Personal Data
2. Cookies & Similar Technologies
3. How We Disclose Personal Data
4. Your Data Subject Rights
5. How We Protect Your Personal Data
6. How We Retain Your Personal Data
7. International Transfers of Your Personal Data
8. Updates to This Policy
9. How to Contact Us
1. How We Collect & Use Your Personal Data
Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. You directly provide us with such data when you use our websites, products, or services, or interact with us by, for example, creating a Huawei account or contacting us for support. We may also obtain data by recording how you interact with our websites, products, or services. For example, we may use technologies like cookies or receive use data from software running on your device. As permitted by law, we may also obtain data from public and commercial third-party sources, for example, purchasing statistics from other companies to support our services. The personal data we collect include name, gender, enterprise name, job position, postal and email addresses, phone number, login information (account and password), photos, and certificate information, etc., depending on how you interact with Huawei, for example, the website you visit or the products and services that you use. We also collect the information you provide to us and the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.
Before using Huawei’s products or services, you may need to provide personal data. In some cases you may be able to opt not to disclose your personal data to Huawei. However, not providing Huawei with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised.
We may use your personal data for the following purposes based on relevant legal basis:
|
Purpose of personal data processing |
Legal basis |
|
Creating an account on our website. |
Our legitimate interest to provide and manage your account, provide our services to you and to optimize our website, products and services. |
|
The provision of training and certifications, your participation in on-site or virtual/online activities, such as our webinars, workshops etc. (collectively “Events”). |
Our legitimate interest in duly organizing the Events, ensuring safety (including online safety) of speakers and participants, follow-up actions as well as internal reporting and ongoing improvement of procedures for similar events organized by Huawei in the future. In case your attendance is part of a contract for the provision of services between Huawei and the company or business to which you belong or that otherwise nominated you to attend the Event, it is in our legitimate interest to process your personal data to duly provide our services and execute the contract with such company. Please note that there may be audio, video recordings and/or photos taken during the Events. Such data may be used by Huawei for internal purposes only based on Huawei’s legitimate interest to ensure appropriate internal reporting, for accountability purposes and ongoing refinement of Huawei agenda. You can object to providing this kind of data and you will be always informed about means of providing your objection prior such recording commences. More information may be found in a dedicated privacy notice governing a specific event. |
|
Fulfilling your transaction or service requests, including fulfilling orders. |
Our legitimate interest in establishing and/or maintaining a commercial relationship with the company or business to which you belong, or to respond to your requests or questions as a professional. In case you have a direct contract with Huawei (for example as a sole trader), the legal basis for execution of the respective purposes if performance of a contract. |
|
Delivering, activating, or verifying products or services. |
|
|
Fulfilling your requests for changes or providing you with the requested information (such as marketing materials for products and services, and white papers). Please note that this purpose is related to solicited marketing only. |
|
|
Sending you important notices, such as installation of and updates to operating system or application. |
|
|
Qualifying and managing suppliers and business partners, and communicating or working with suppliers and business partners. |
Our legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy. |
|
Understanding your interactions with our website as well as in providing you with an attractive and personalized user experience through the use of cookies and other trackers. |
Our legitimate interest in knowing the performance of our website. |
|
Your consent, when you have expressly accepted the creation of analytical and advertising cookies on your computer or mobile device during your visit to our website. |
|
|
Sending you information about products and services that may interest you; inviting you to participate in Huawei activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. |
Our legitimate interest in informing you, as our customer or partner, about products, solutions, services and offers that may be of interest to you, to send you invitations to participate in Huawei activities or events, to share market research with you, to send you marketing or business promotion activities, or to send you customer satisfaction surveys. You can object to the use of your personal data for marketing purposes at any time. For more details, please see Section 4: Your Data Subject Rights. |
|
Your consent to receive commercial information, if you are not yet our partner or client and your Data has been collected through our collection forms on this website. |
|
|
The resolution of problems or errors/troubleshooting on our website when you contact us to report it. |
Our legitimate interest in improving our website and its content. |
|
The management of your request to exercise rights concerning your personal data when you select Sweden as your location in the form available click here. |
Our legal obligation to manage and respond to your requests and execution of your rights as a data subject in accordance with Articles 15 to 22 of the GDPR. |
In addition, we can process your personal data insofar as this is necessary to fulfill legal obligations, including tax and accounting requirements, as well as to prevent, detect and prosecute potential attempts of fraud and cyberattacks. Regardless of the processing purposes/scenarios described above, Huawei may also process your personal data to solve disputes, enforce its contractual agreements and establish, exercise or defend legal claims – processing in this extent is based on our legitimate interest in asserting and defending our rights before the courts and competent bodies or authorities, as well as developing effective defense strategies against damages claims.
2. Cookies & Similar Technologies
2.1 Cookies
To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.
Like many other websites or Internet service providers, Huawei uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.
Huawei will not use cookies for any purposes not stated in this policy. For further details on our use of cookies, please see our Cookies Notice. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:
2.2 Web Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from Huawei, it may contain a click-through URL that links to a Huawei web page. If you click the link, Huawei will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the Huawei mailing list at any time if you do not want to be tracked in this manner.
3. How We Disclose Personal Data
Huawei shares your personal data with its partners and suppliers, as described in this Policy, when services are provided by partners and supplier authorized by Huawei. For example, we may share your personal data with the logistics provider to arrange shipment or a partner to provide services. The processing of personal data in relation to our partners and suppliers is always commissioned by us and the parties will act only on our behalf as data processors. Such processing is always protected with contractual arrangements to ensure that your personal data is processed in accordance with applicable laws and good data processing and protection practices.
Huawei and its data processors shall establish technological, physical, administrative and procedural safeguards all in line with the industry accepted standards in order to ensure the confidentiality, integrity and accessibility of the personal data processed; prevent the unauthorized use of or unauthorized access to the personal or prevent a personal data breach.
In addition, as a global company, we may share personal data with Huawei affiliates and subsidiaries which may support Huawei business and provide us with certain supporting services, for example with data storage/hosting services. Your personal data may be shared within Huawei group of companies only for explicit and legitimate purposes and sharing will be limited exclusively to the personal data necessary for these purposes, in compliance with applicable laws. For more information about possible transfers of data outside EU/EEA, please refer to section 7 below.
To comply with applicable laws or respond to valid legal procedures, Huawei may also disclose your personal data to law enforcement or other government agencies. If Huawei is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. Huawei may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.
4. Your Data Subject Rights
Huawei is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date. Huawei will ensure to the extent possible that your personal data is accurate and up-to-date and will take every reasonable step to ensure that inaccurate personal data are corrected or deleted without undue delay.
As a Data Subject, you have the following legal rights in relation to your Personal Data. These rights may be subject to certain conditions, limitations and legal exceptions.
|
Right of Access |
You have the right to obtain from Huawei confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to a copy of the personal data and specific information about how Huawei processes the personal data. |
|
Right of Rectification |
You have the right to obtain from Huawei the correction of inaccurate personal data concerning you and also the right to have incomplete personal data completed. |
|
Right of Erasure |
You have the right to obtain from Huawei the erasure (deletion) of your personal data in particular circumstances. |
|
Right of Restriction |
You have the right to obtain from Huawei restriction of processing in particular circumstances. |
|
Right of Objection |
You have the right to object to the processing of your personal data in particular circumstances. |
|
Right to Data Portability |
You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller, in case your personal data is processed based on your voluntary consent. |
If you want to exercise your privacy rights, have privacy issues, want to raise a general data protection enquiry or contact our Data Protection Officer please use our Data Subject Rights Portal, available at all time: click here, or send it via a written notice to:
Huawei Technologies Sweden AB, PO Box 3012, 169 03 Solna, Sweden.
You can also contact our Data Protection Officer at:
Huawei DPO Office
Hansaallee 205
40549 Düsseldorf
Germany
You have also the right to lodge a complaint with the local supervisory authority if you consider that your personal data is not processed in accordance with this privacy statement or applicable laws:
Contact details of Data Protection Authority in Sweden:
Integritetsskyddsmyndigheten (IMY)
Drottninggatan 29
5th Floor
Box 8114
104 20 Stockholm
Tel. +46 8 657 6100
Fax +46 8 652 8652
e-mail: imy@imy.se
Website: http://www.imy.se
5. How We Protect Your Personal Data
The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. Huawei is committed to protecting your personal data; however, please note that no security measure is perfect.
6. How We Retain Your Personal Data
We will retain your personal information for no longer than is necessary for the purposes stated in this Policy. The data storage period may vary with scenario, product, and service. The standards Huawei uses to determine the retention period are as follows:
- the time required to retain personal data to fulfill business purposes, including providing products and services;
- maintaining corresponding transaction and business records;
- controlling and improving the performance and quality of products and services;
- ensuring the security of systems, products, and services;
- handling possible user queries or complaints and locating problems;
- whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc.
Please note that if a dispute would arise between you and Huawei the default retention period, your personal data will be retained until the dispute has been settled or other-wise solved. In such cases, we might disclose your personal data to our legal advisors.
We will maintain your registration information as long as your account is necessary for service provision. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data to the extent possible. Please note that in certain circumstances we may not be able to erase the information you requested, for example where Huawei has an overriding legitimate interest for further data processing or where erasure would prohibit the establishment of a legal defense or exercise of legal claims. In such cases you will be informed promptly and given full reasons for that decision.
7. International Transfers of Your Personal Data
Huawei is a global company, which means that we may transfer your personal data to our affiliated companies (including our parent company Huawei Technologies Co., Ltd., located in China) some of which are outside EU, as well as to its suppliers and service providers as outlined above. For any such transfer, Huawei will ensure that your data is adequately protected by all applicable legal and regulatory requirements and will take action to ensure that the data we have collected will be processed in compliance with this Policy and local law. In a case our supplier is located outside the European Union (EU) or the European Economic Area (EEA), we ensure the adequate level of protection of your personal data with appropriate safeguards by using standard contractual model clauses approved by the European Commission. You can click here to obtain a copy of the EU Standard Contractual Clauses released by the European Commission, or you may click here to send a request to obtain such copy to DPO of Huawei.
8. Updates to This Policy
Huawei reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.
9. How to Contact Us
If you would like to contact Huawei with any complaints or problems related to data protection, please click here, or send us a written notice to:
Huawei Technologies Sweden AB
PO Box 3012,
169 03 Solna, Sweden
Last updated: May 28 2021
