Informàtica Feu × DME IQ:
A Successful Journey from In-Depth O&M to Growing Businesses

With over three decades of experience in Spain's enterprise IT market, Informàtica Feu (Ifeu) has been a pioneer of Spain's drive towards digital transformation. The company supports more than 100 public and private customers with end-to-end IT services, including cloud architecture, data center optimization, and cybersecurity, across core industry sectors like education, manufacturing, and healthcare.

By partnering with Huawei's DME IQ platform, Ifeu has modernized its operations and maintenance (O&M) system, improved efficiency, and upgraded its service model to support new business growth.

Intelligent O&M: Double Boost in Efficiency and Experience

Previously, Ifeu engineers had to go on-site to diagnose issues of a large number of devices, which was both tiring and time-consuming. Today, powered by Huawei DME IQ, 90% of Huawei devices are cloud-managed, enabling automatic fault location and automated ticket workflows.

For example, when a customer in the education field encountered an unexpected performance issue on its data storage system, DME IQ pinpointed the root cause within minutes and triggered a trouble ticket. Engineers made necessary adjustments remotely, bringing services back online in just 15 minutes. This showcases the value of intelligent O&M in the real world.

Co-Care for Proactive Service Innovation

Leveraging DME IQ's remote inspection and intelligent migration capabilities, Ifeu has shifted from reactive maintenance to proactive, value-driven services.

For instance, when a manufacturing customer conducted DCS-based virtualization migration, DME IQ's intelligent migration guide created a lossless migration plan, completing the transfer in just two hours without impacting service operation.

Ifeu also leverages DME IQ's predictive analytics to deliver a comprehensive health inspection package that routinely assesses firmware compatibility, identifies security vulnerabilities, and flags emerging risks—helping more than 30 customers proactively maintain system integrity. These services are seamlessly integrated into the Co-Care membership system, ensuring clear visibility into their operational value. Automatically generated health and inspection reports give the customers a clear insight into their system's health, contributing to a 95% Co-Care renewal rate.

Unlocking Long-Term Value from Existing Customers

In the current market, Ifeu leverages DME IQ's intelligent analytics to manage customer devices with precision, integrating lifecycle data across all assets. Huawei DME IQ platform pushes lead information about online device capacity bottlenecks, end-of-support (EOS), and out-of-warranty devices. As a result, Ifeu can rapidly identify customer needs, allowing solution teams to engage more effectively and accelerate project outcomes.

Within just a few months, DME IQ's insights helped Ifeu identify over 30 leads, significantly enhancing business development efficiency and strengthening competitive positioning.

Conclusion: The Perfect Duo of Technology and Business

From automated operations to value-added services and installed base management, Ifeu has undergone a comprehensive upgrade through the DME IQ platform. This upgrade has significantly improved operational efficiency and opened up new revenue opportunities. Moving forward, Ifeu will continue to strengthen its collaboration with Huawei, exploring innovative digital models to create even greater value for its customers.