Huawei Launches the SmartNOS O&M Service Solution, Defining a New Paradigm of Intelligent Financial O&M

[Shanghai, China, May 20, 2026] On May 20th, the Huawei Intelligent Finance Summit 2026 (HiFS 2026), themed "Hello Fintelligent World: Beyond Digital, Advance to Agentic Banking," opened at Huawei's Lianqiu Lake Campus in Shanghai. The event brought together over 800 representatives from financial institutions across more than 60 countries and regions. At the event, Huawei launched the SmartNOS O&M Service Solution for the financial sector, to ensure the stable operation of ICT infrastructure, enable a leap in O&M capabilities, and help financial institutions address complex architectural challenges in digital and intelligent transformation.

Jason Cao, CEO of Huawei Digital Finance BU

Jason Cao, CEO of Huawei Digital Finance BU, stated that cloud-native applications are the bedrock for financial institutions transitioning toward Agentic Banking. Drawing on over a decade of expertise in core application modernization, Huawei has developed systematic capabilities across platforms, databases, engineering, and O&M. He emphasized that during the evolution from traditional to cloud-based data centers (DCs), and ultimately to AIDCs, resilience remains an indispensable foundation for financial institutions. Through its AIDC integrated inference and full-lifecycle intelligent DC O&M solutions, Huawei empowers global financial institutions to fast-track AI innovation while building future-proof, resilient infrastructure.

The three core capabilities of the SmartNOS O&M Service Solution in the financial sector are as follows:

• Shifting from reactive recovery to proactive risk prevention to ensure business continuity
To address challenges like frequent hidden risks and performance bottleneck detection in the financial industry, Huawei leverages the O&M practices of over 4,000 enterprise customers worldwide, as well as its local O&M expert teams. Huawei has accumulated over 5,000 professional evaluation rules and more than 100,000 O&M knowledge assets. Based on these resources, this solution enables comprehensive risk analysis across four layers—network, link, device, and component—and 12 dimensions, including resource utilization, reliability, and performance trends. Huawei has established a proactive O&M system centered on risk prevention, risk mitigation, evaluation and optimization, and change assurance. This system has achieved a 15% improvement in the Mean Time Between Failures (MTBF), supporting 99.99% availability of financial IT systems.

• Moving from fault alarm visualization to full-link observability to achieve ultimate O&M efficiency
To address core pain points such as rapid device growth, complex cross-domain fault demarcation, and slow recovery, Huawei, based on Digital Twin Network (DTN) technology, provides full-link observability across virtualization, network, and infrastructure. This enables 1-minute detection and 5-minute demarcation. Through automated diagnosis via fault decision trees, the solution rapidly pinpoints root causes and intelligently recommends emergency response plans. This shortens fault handling time by 40% and achieves root cause localization within minutes, safeguarding the stable operation of core financial services.

• Evolving from experts plus tools to AI-assisted experts to drive intelligent O&M services
Drawing on 20 years of global O&M expertise and extensive knowledge assets, the solution adopts a dual-engine architecture combining AI agent-enabled collaborative decision-making with digital twin simulation, integrating state-of-the-art technologies such as reinforcement learning and Retrieval Augmented Generation (RAG). Dedicated AI agents for emergency troubleshooting and knowledge Q&A accelerate the transformation of O&M models from humans manually driving tools to experts defining goals and agents driving execution. Covering four core business scenarios—on-duty handling, emergency troubleshooting, change review, and knowledge Q&A—the solution has enabled intelligent analysis for 11 types of common faults, with single-turn Q&A accuracy exceeding 90%.

Huawei's intelligent O&M solution has served hundreds of financial institutions worldwide. With deep expertise in the financial O&M domain, SmartNOS focuses on addressing the core needs of the financial industry. It enhances operational efficiency, ensures system stability, and prevents risks, thereby transforming O&M capabilities into a core driver of productivity. Looking ahead, Huawei will continue to drive innovation in intelligent O&M for the financial industry. By delivering leading solutions, Huawei aims to support the high-quality development of the global financial industry.