Finance AICC Solution
Smarter Customer Care
Produits, solutions et services pour les entreprises
Smarter Customer Care
With Financial Technology (FinTech) now prevalent in the industry, financial institutions must roll out smart, customer-centric contact centers, integrating marketing, sales, services, and Customer Relationship Management (CRM), to win customer recognition.
Contact centers are not only essential channels for the financial industry to engage customers, they also bring significant added business value.
With labor costs accounting for 60% to 70% of expenditure in contact centers, a renewed focus on improving efficiency — to cut costs — is now required.
State-of-the-art 5G, Artificial Intelligence (AI), and video technologies revolutionize the service experience in contact centers, upgrading customer interactions across the board.
Better Customer Services for the Financial Industry
Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.
AICC supports access through voice, video, and multimedia channels
A range of open APIs help you quickly develop a customer-facing platform that supports IVR
AI enables intelligent services including voice/chatbot, agent assistance, online quality assurance, and telemarketing
Huawei's global partner ecosystem facilitates standard engineering delivery and maintenance processes, assuring quality and stable operations
News and Events
In the future, the depth and breadth of AI applications will be the determining factor for the competitive advantage of financial institutions. To stay competitive and meet customer requirements it is crucial to proactively and quickly combine industry knowledge with AI and apply it to various business scenarios. A future-oriented digital foundation is therefore an absolute necessity.
Huawei AICC continuously improves customer service experience and sales by integrating multiple channels such as VOLTE video and various social media to achieve an overall cost reduction of 30 per cent per call through intelligent implementation in every scenario.