Radisson Collection Hotel, Santa Sofia Milan Offers Guests 5-Star Wi-Fi Experience

How Huawei's smart hotel connectivity solution significantly enhanced the guest experience at a prestigious 5-star hotel in Milan, delivering superior Wi-Fi coverage

Welcome to the Radisson Collection Hotel, Santa Sofia Milan. Located in the heart of Milan, this exclusive venue is dedicated to providing guests from all over the world with a unique and exceptional experience. Just recently, the 159 rooms and suites of the historic building underwent extensive renovations to provide guests with maximum comfort.

In today's world, this naturally also includes an outstanding Wi-Fi connection. For a top-notch hotel, ensuring a high-performance WLAN network throughout the entire site is therefore paramount. Such a network is not only essential to meet the expectations of discerning guests who demand seamless connectivity for work and leisure, but it also empowers the hotel staff to provide unparalleled service. Guests rely on this network for work-related tasks, streaming entertainment, and staying connected with loved ones, and a flawless Wi-Fi experience elevates their stay. Additionally, staff members benefit from efficient communication and enhanced operational capabilities, from streamlined check-ins to quick room service orders.

In the competitive world of luxury hospitality, a comprehensive network is the cornerstone of guest satisfaction and efficient hotel management, ensuring the delivery of a truly exceptional experience.

Introducing Huawei's solution in cooperation with Planet for the hospitality industry

After a careful analysis of all hotel spaces, Huawei proposed its hospitality digitalization solution at enterprise level. The joint collaboration with Planet, a reliable partner providing the HSIA solution, ensured a best-in-class Internet service.

This comprehensive solution for the hotel industry includes features like Smart Roaming to ensure guests can always connect to Wi-Fi, High-Performance Wi-Fi 6 ideal for various scenarios, supporting concurrent access for hundreds of devices, end-to-end security to protect guest and operator data, and a telemetry-driven platform that provides visibility into all guest experiences, ensuring a high-quality experience.

Ready for the Future of Hospitality

To meet the demanding requirements of the project, Huawei deployed over 200 access points within a remarkably short timeframe, demonstrating their commitment to delivering efficient equipment and services. The chosen wireless devices, including WiFi6 models such as the AirEngine 5761-11 and the AirEngine 5761-21 Access Points, were strategically placed in both guest rooms and common areas to ensure a seamless connection without disrupting the hotel's interior. This deliberate placement grants high-performance connectivity for guests seeking a seamless online experience, while staff can leverage this technology in their daily tasks to enhance work efficiency.

In order for the Wi-Fi environment to fully leverage its strength, an optimal wired infrastructure is of great importance. The foundational technology employs a wired network as its architectural backbone and incorporates state-of-the-art switches designed to accommodate future Software-Defined Network (SDN) scenarios. All devices are supported by Huawei's management and telemetry system, iMaster NCE, ensuring a robust network infrastructure. With just a few clicks, the legacy network can seamlessly transition into a forward-looking project, thanks to the capabilities of the Software Defined Network (SDN).

Huawei's innovative solution has transformed the hotel's connectivity landscape, creating an environment where both guests and staff can thrive in today's fast-paced digital world.