Finance AICC Solution
Embrace AI for a Humanized Digital Customer Experience
With Financial Technology (FinTech) now prevalent in the industry, financial institutions must roll out smart, customer-centric contact centers, integrating marketing, sales, services, and Customer Relationship Management (CRM), to win customer recognition.
Contact centers are not only essential channels for the financial industry to engage customers, they also bring significant added business value.
With labor costs accounting for 60% to 70% of expenditure in contact centers, a renewed focus on improving efficiency — to cut costs — is now required.
State-of-the-art 5G, Artificial Intelligence (AI), and video technologies revolutionize the service experience in contact centers, upgrading customer interactions across the board.
Better Customer Services for the Financial Industry
Huawei’s Financial Artificial Intelligent Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NPL), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.
Gain the Edge
An AICC supports access through voice, video, and multimedia channels.
A range of open Application Programming Interfaces (APIs) help to quickly develop a customer-facing platform that supports IVR.
AI enables intelligent services including chatbots, agent assistance, online quality assurance, and telemarketing.
Huawei's global partner ecosystem supports standard engineering delivery and maintenance processes, assuring high-quality and stable operations around the world.
News and Events
Huawei AICC continuously improves customer service experience and sales by integrating multiple channels such as VOLTE video and various social media to achieve an overall cost reduction of 30 per cent per call through intelligent implementation in every scenario.