The dispatch and command center serves as the brain for coal mine safety and production, responsible for organizing and coordinating safety, production, washing, loading, coal quality, and overhaul across the entire company. At regular morning commissioning meetings, the production and operation status of the previous day is reported, alongside major engineering progress, production problems, and high priority documents. Through the internal communication system, the general dispatching room is used for production dispatching, commanding and coordinating work shifts, and recording the production status of work shifts, such as the daily routing operation reports.
Due to the fast moving nature of coal mines, real-time, fast, and accurate collection of information is imperative for the dispatch and command center to improve service quality. Super automation systems — such as intelligent conference assistant robots, intelligent voice response robots, system patrol robots, and service assistant robots — can assist service personnel in dispatch and command, improving efficiency and reducing safety risks while also ensuring that information from the center can be uploaded and delivered quickly and accurately.