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  • Finance AICC Solution

    Finance AICC Solution

    Embrace AI for a Humanized Digital Customer Experience

    New Release

  • Challenges
  • Overview
  • Benefits
  • Architecture
  • News and Events
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Gen. AI transforming How Bank Engage with Customer

Customer Interaction
Customer Interaction

Virtual agent becomes the first line attendant

Agent Efficiency Improvement
Agent Efficiency Improvement

Agent AI Copilot deliver such assistance to Agent such auto ticketing, answer generation, auto summarization and more, significantly improving the work efficiency

Improving Operation Efficiency
Improving Operation Efficiency

Automatic service quality analysis and control

Proactive Customer Care and Promotion
Proactive Customer Care and Promotion

Identify customer experience & potential leads by mining the data from service records, and transforming the customer care from “passive” to “proactive”

Better Customer Services for the Financial Industry

Huawei’s Financial Artificial Intelligence Contact Center (AICC) Solution helps financial Institutions provide far better customer services across a range of channels, including voice, text, and video. It draws on the latest user experience technologies — including speech and semantic recognition, Natural Language Processing (NLP), Large Language Model (LLM) systems, High Definition (HD) video, digital human technology, and the Internet of Things (IoT) — to provide a seamless user experience and highly efficient services.

Gain the Edge

Video Capabilities

Video Capabilities

HD video services enable video calls, video Interactive Voice Response (IVR), and digital humans in electronic Know Your Customer (eKYC), marketing, robo-advisor, and post-loan management roles.
Omni-Channel Access

Omni-Channel Access

Roll out a seamless service across all digital channels, from mobile apps and social media accounts to call, email, and Short Message Service (SMS) systems, to significantly enhance the customer experience.
Smarter Services

Smarter Services

Real-time personalized interactions powered by LLMs, 24/7 robo-support, AI assistants, and intelligent quality assurance help cut costs and boost efficiency.
Simplified Operations

Simplified Operations

A one-stop agent workbench with modular menus and CRM integration makes service processes easy.
Architecture

Architecture

Architecture

Multi-Media and Multi-Channel Access

An AICC supports access through voice, video, and multimedia channels.

Open Platform

A range of open Application Programming Interfaces (APIs) help to quickly develop a customer-facing platform that supports IVR.

Intelligence

AI enables intelligent services including chatbots, agent assistance, online quality assurance, and telemarketing.

Global Delivery Experience

Huawei's global partner ecosystem supports standard engineering delivery and maintenance processes, assuring high-quality and stable operations around the world.

Huawei

News and Events

Huawei Intelligent Finance Summit 2026

Event

Huawei Intelligent Finance Summit 2026

Hello Fintelligent World
Beyond Digital, Advance to Agentic Banking

Shanghai，China
Huawei and GSMA Intelligence Release the Industry Report of How Super Apps are Driving Digital Financial Inclusion

News

Huawei and GSMA Intelligence Release the Industry Report of How Super Apps are Driving Digital Financial Inclusion

During MWC25 in Barcelona, Huawei and GSMA Intelligence jointly released the latest research report of Super App, Fintech, mobile money and the rise of super-apps (hereinafter referred to as the research report), aiming to enable financial service providers to quickly unlock a new age of digital life.

Barcelona, Spain
Huawei Released the Financial AI-based Contact Center Solution V2.0, Empowering the Global Financial Industry

News

Huawei Released the Financial AI-based Contact Center Solution V2.0, Empowering the Global Financial Industry

In the future, the depth and breadth of AI applications will be the determining factor for the competitive advantage of financial institutions. To stay competitive and meet customer requirements it is crucial to proactively and quickly combine industry knowledge with AI and apply it to various business scenarios. A future-oriented digital foundation is therefore an absolute necessity.

Barcelona, Spain
Huawei's Approach to Build a Strong and Digital Software Foundation for Smart Financial Services

News

Huawei's Approach to Build a Strong and Digital Software Foundation for Smart Financial Services

Huawei AICC continuously improves customer service experience and sales by integrating multiple channels such as VOLTE video and various social media to achieve an overall cost reduction of 30 per cent per call through intelligent implementation in every scenario.

Shanghai, China
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