Safeguarding Industry Development in the Digital Era with Huawei's O&M Service

Xu Wei

Senior Industry O&M Service Expert, Digitization and Technical Service Dept., Huawei Enterprise BG

The modern world is embracing a period of rapid acceleration in terms of social development and the digitalization of vertical industries. New technology and products are being upgraded and iterated so quickly, coupled with the introduction of countless new applications, that progress has skyrocketed.

The successful digitalization of various industries has mainly been attributed to the numerous digital applications and rich industry experience offered by vendors such as Huawei.

As a tier-1 city in China, Shenzhen leads the nation in terms of digital transformation. While the city has piloted many digital explorations and transformations in areas that directly touch people's daily lives, Shenzhen's Bao'an International Airport is a perfect example of successful digital transformation in response to the COVID-19 pandemic.

Navigating an airport has never been a simple task, and Shenzhen's was no exception. Due to excessive red tape and the need for ferry busses, checking in and boarding a flight was an often delayed, always time-consuming process. But the deployment of facial recognition technology has completely revolutionized the experience, slashing boarding times from 40 minutes to just ten. From paper boarding passes to facial recognition, from fewer flight delays to all kinds of self-service equipment, digitalization has penetrated every corner of the airport. And such groundbreaking changes have only been made possible by Huawei — an enabler of digitalization.

The effects of digital transformation can also be felt in other areas of the city.

Shenzhen's Human Resources and its Social Security, Education, Civil Affairs, Finance, Transport, Water, Audit, Meteorological, and Archives Bureaus all have resources and services aggregated and provisioned on a unified online platform.

Additionally, those of the city's platforms involved in information sharing, public transactions, intelligent government services, resource exchange and sharing, and emergency management are now run on a large, centralized platform. Extracted data can be shared between platforms and departments, and is managed, operated, and maintained in a coordinated, unified way. This has only been achievable by taking full advantage of the Shenzhen e-Government Cloud .

The power of digitalization and intelligence can now be felt across a number of industries, where smart versions of airports, cities, energy, education and more are all being pioneered. The question then arises of how to safeguard an industry's continued development after it goes digital. Long before promoting industry digitalization, Huawei addressed this issue, developing and providing intelligent Operations and Maintenance (O&M) services to simplify customers' own O&M processes.

At the foundation of Huawei's industry O&M solution, lies the Intelligent Maintenance and Operation Center (IMOC). The solution is focused on personnel and process adaptation, and fulfills overall O&M targets through standardization and automation. Leveraging Huawei's three decades of global network O&M experience, the IMOC expertly monitors and maintains the infrastructure, platform middleware, and upper-layer applications for vertical industries.

To deliver services on a global scale, Huawei has set up several multilingual Global Network Operation Centers (GNOCs) — in Romania, Egypt, and Mexico — through which it provides around-the-clock services to global customers. Huawei's global digital O&M experience is enabled through these GNOCs, which deliver standardized O&M organization and processes for global customers and projects.

By applying novel technologies in actual industry scenarios, Huawei strives to meet the ever complex requirements of industry customers. Huawei's IMOC and its GNOCs facilitate and simplify industry O&M, safeguarding the continued development of vertical industries in the emerging digital era.