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SoftConsole

Updates

WORLDWIDE

SoftConsole

Improve your company’s image with customer-focused agent services. Huawei’s SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.

Automatic call distribution for sending incoming calls to specific terminals or agents. Call queuing, transfer, and night service for fast, accurate, 24/7 services. Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor.

The SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.

Specifications

Specifications SoftConsole
Maximum Number of SoftConsole Groups per Console System 256
Maximum Number of Agents per Console System 1024
Maximum Number of Call Records per Console System 10000
Maximum Number of Activated Calls per Console System 1
Maximum Number of Calls on Hold per Console System 6
Maximum Number of Concurrently Transferred Calls per Console System 5
Maximum Number of Agents to have their Status Displayed per Console System 32
Maximum Number of Queues per Console System 32

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