Improve your company’s image with customer-focused agent services. Huawei’s SoftConsole, an IP-based Computer and Telephony Integration (CTI) softphone platform, enables you to build a service portal that provides vital agent services.Automatic call distribution for sending incoming calls to specific terminals or agents. Call queuing, transfer, and night service for fast, accurate, 24/7 services. Corporate directory user status and fuzzy queries to help agents identify customers and find the desired information even when reception is poor.
The SoftConsole operates on a PC. It’s easy to use, and gives agents the tools they need to provide outstanding customer services.