As coronavirus restrictions ease, but investments in rail sector decrease, rail operators must prepare for a ‘new normal’. Despite the coronavirus crisis interrupting the regular rhythm of the rail industry, this unprecedented situation could provide an opportunity to position the sector for even greater success once the pandemic subsides.

We will discuss how the passenger experience has been redefined and the practice in China; how the ‘new normal’ can be supported throughout that experience (booking, in transit, post-travel). We will also discuss how technology can accelerate recovery, and how to protect and monitor our asset safe from distance.