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High-touch Contact Center Technologies

Huawei cloud contact center solutions, offer new services

Huawei’s Contact Center Solutions provide cutting-edge, multi-channel communications capabilities to enterprise customers worldwide. Leveraging its broad portfolio of high-performance, carrier-grade telephony and IP-based call processing and routing products, Huawei has achieved a leadership position in the global call center market, with steady growth in installed systems for over 20 years.

Huawei’s technical support team and world-class partners provide comprehensive professional services – from planning to implementation and support – to deliver the benefits of cutting-edge technologies and applications to marketing and customer service content centers for enterprise customers, government, public utilities, and service providers in virtually every industry.

Contact Center Applications

Provide reliable operations, efficient system management, multimedia agent services, marketing tools

Automatic Call Distribution

ACD features narrowband and broadband integration, carrier-class reliability, embedded media resources

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Contact Center Solution

Huawei’s full-service solution with a flexible, cloud-based architecture, can transform your business into a valuable and profit center.

VTM Remote Banking Solution

Uses HD video, remote collaboration, service pushing, and multi-terminal access technologies to provide customers with “face-to-face” banking services.

See how Huawei helps enterprise customers succeed

Ping An Insurance Dials in Big Revenues

Ping An Insurance’s daily telesales and marketing revenues soared with a large capacity call center

Cloud Contact Center for Online Shopping

An industry-leading cloud contact center with device hosting, voice services, ERP, and CRM systems

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