Enterprise Communications Terminals
Enterprise Communications Platform
Enterprise Communications MCUs
Enterprise Communications Gateways
NE Series Routers
ME Series Multi-Service Control Gateways
Multi-Service Packet Transport Platforms
AR Series Access Routers
AR Series IoT Gateways
Hybrid Flash Storage
Multi-Service Transmission Platforms
Indoor Access Points
Outdoor Access Points
Scenario-specific product series
IT Infrastructure Storage Solutions
Disaster Recovery Solution
Data Center Energy
Enterprise Communications Solution
Contact Center Solution
Advisory and Implementation
Explore Technology Services
Support and Optimization
Training and Certification
National Research and Education Network
Education Cloud Data Center
Design & Simulation
Planning & Analytics
Enterprise Data Center
Enterprise Cloud Communications
Network Management System
Buy from Huawei
If you need to get information about your project, please submit your information and we will contact you within one working day.
Consult online customer service regarding products/solutions you are interested in.
If your company has signed an eDeal contract with Huawei, please buy your required product/solution via the link below.
Buy from resellers
Search for a nearby reseller and get direct contact information.
Become a Partner
Resources and Support
Huawei Authorized Learning Partner
Huawei Authorized Information and Network Academy
Huawei Enterprise support offers flexibility to partners and end-customers with the administration and delivery of support services. The following describes key policies for the delivery of maintenance services:
Huawei Hi-Care and Co-Care maintenance support begins on the date of shipment from the Huawei or an authorized Huawei distributor. The Hi-Care and Co-Care service start date may be extended to begin at any date, up to 90 days from the date of shipment.
If the engineering or installation service for the products is not purchased, the warranty starts on the 90th day after the product shipment date from Huawei. If the engineering or installation service is purchased, the warranty starts from the date the installation report is signed, but no later than 90 days after Huawei ships the product. If the installation report is signed 90 days after shipment, the warranty automatically starts on the 90th day after shipment.
New equipment that fails at first boot-up or 48 hours after power on, including before Preliminary Acceptance Certificate (PAC) of Huawei delivery project. If a failure has occurred, products may be replaced through the DOA process by calling the USA Technical Assistance Center (TAC) at 1-877-9HUAWEI.
Huawei has performed lifecycle and end-of-life planning according to industry conventions and has an established a lifecycle management system, product lifecycle, and end-of-life strategy… and...
The Huawei HiCare Service Description describes the Huawei HiCare support offer, Service Level Agreement (SLA) support commitment, and general information.