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Quick Start — Huawei Support

Huawei Enterprise USA Warranty and Hi-Care Support

Need Support?    Call 1-877-9HUAWEI

New to Huawei?  Open Support Accounts and Register Products

First Step for New Users:

  • Register Account. Enhance Account Privilege. Download Product Documentation and Software. (link)

About Huawei Support:

Key Features Huawei Product Warranty Huawei Hi-Care Support
Support Options All products have warranty
(warranty varies by product)
Purchased as warranty upgrade
(some storage products included with warranty)
Service Hours 9 x 5 (most products) 9 x 5, 24/7, Remote or On-site support
TAC Support Troubleshooting for RMA Diagnostics and technical support

Software Updates

Bug-fixes and patches

Bug-fixes, patch, and software updates

Parts Replacement NBD-ship (most products)
(NBD = Next Business Day)
Parts delivery: NBD or 4 Hr
(some storage products have 4 hour warranty)

Web Resources:

Website Description URL
USA Product/Support Website Huawei Product and Support-E online:
  • Create and view service requests
  • Software downloads
  • Product documentation
  • Technical and security alerts
  • Huawei E-Learning training
  • Online tools and resources
http://support.huawei.com/enterprise
USA Maintenance Info Inquiry To query product maintenance info (Click here)
Contact Support Team USA Enterprise support Best method: 1-877-9HUAWEI
Non-urgent support by email: tac.usa@huawei.com
Note: It may take time to set up support for new accounts, but call TAC any time.

For More Information:

WORLDWIDE

Huawei Enterprise APP

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