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ING Belgium on the Road to Digital Transformation

ING Belgium on the Road to Digital Transformation

Jaco Dijkshoorn is the Program Director Digital Transformation of ING Belgium. The bank has a large program for Digital Transformation, involving business developers and engineers. One of the main components in this program is standardization of interactions with the customers. The visitor of the bank’s website or the caller which interacts with the customer service employee must experience that the bank has a good understanding of their wishes.