With the development of the digital society, Wi-Fi has already become deeply integrated into our modem-day lives. The quality of hotel wireless networks is a key factor in improving the reputation of a hotel. A survey by Forrester showed that 90%o of customers think that good quality hotel Wi-Fi is essential. Olav Thon Group, also known as OTG, is the largest real estate company in Norway, having more than 100 shopping centers in Norway and Sweden, 76 hotels, and more than 500 commercial buildings. The founder, Olav Thon, was once the richest person in Norway who later donated all his assets to the welfare fund, leaving an honor of enduring admiration. Thon hotels has always been committed to providing customers with the best experience, and has constantly optimized its management level and service quality.

Several years ago the first thing customers did once getting into the guest room was to watch TV. Today guests connect to the hotel Wi-Fi with their cellphone, pad or computer. According to a survey conducted by English hotelier Room. 65% of guests were online within seven minutes of checking in and one third requested the Wi-Fi password as soon as they arrived. With the development of mobile office, the new working mode in which they can send or receive emails or join video conferences at anytime and anywhere, the Wi-Fi signal coverage in hotels has become an increasingly important indicator for both business people and tourists to select hotels.

Therefore, the hotel operations management personnel want to provide customers with a high-quality Wi-Fi experience to enhance customer satisfaction, improve the hotel reputation, and increase revenue. In addition, they can analyze the behavior of the guests to offer them a more comprehensive range of services. The hotel must also rely on networks to achieve modernization of services and management. The project scale of Wi-Fi network deployment for Thon hotels is one of the largest in Norway, or even the North Europe, including 12,000 guest rooms, 150 meeting rooms, and several large exhibition halls. One of the requirements OTG had was to ensure that guests can enjoy high-quality Wi-Fi networks anytime and anywhere in the hotel.

The traditional hotel Wi-Fi solutions are either radio access points (Aps) in the corridor or in the room. With APs mounted in the ceiling of the corridor, testing shows that in the guest rooms far away from the AP, the wireless signal is weak or even coverage holes exist. An AP in each room solves the problem of signal attenuation, but new problems arise. In room settled deployment greatly increases the number of APs, therefore increasing the AP cost. Also, installation and deployment of APs in this way requires a large amount of cables and wall engineering, and a large area. Therefore, the traditional AP in room settled deployment is also unacceptable to customers.

OTG has therefore selected Huawei's Unique Agile Distributed Wi-Fi Solution. Different from traditional corridor settled APs or APs with antennas deployed in room, the agile distributed Wi-Fi solution consists of the central AP (AD9430DN-24 or AD9430DN-12) and remote radio units (RRUs) (R250D-E). Central APs can be deployed in a technical room or in the corridor, while the RUs are installed in the guest room so that end users can enjoy high-quality WLAN access services, achieving a high bandwidth of 167M per room and eliminating dead zones.

I Ubiquitous High-Quality Wi-Fi Signals

In the Huawei's solution, RUs are deployed in room, without wall penetration attenuation and feeder loss. This ensures high bandwidth and quality of Wi-Fi signals and meets the requirements for video conference and HD video scenarios where each user requires at least 10 Mbit/s bandwidth.

In addition, the AP high calculation ability which builds a private roaming region for each terminal, ensures that guests do not need to be authenticated again regardless of where they are walking in hotel. In this way, the network connection is not interrupted.

I Flexible Deployment, Link Disconnection Survival and Simple O&M Management

Unlike the traditional distributed AP which allows for a maximum feeder length of l5 m, the central AP uses network cables to replace feeder cables and supports up to 100 m distance from the RUs. The network coverage range is therefore expanded by several times. What is more, when the link between the central AP and AC disconnects, the central AP and RUs can maintain the current working states, preventing service interruptions of users and ensuring high-reliability transmission. Finally, only 200 central APs need to be maintained and managed for nearly 10,000 rooms, greatly simplifying the workload of the network management system (NMS). This lowers the labor cost of the hotel network O&M.

I Flexible and open

Huawei value added partner NetNordic has customized the Portal authentication and landing pages based on the business needs of the hotel, enabling customers to be better informed about the hotel services. Various application programming interfaces (APIs) and NetNordic's software platform Zero Touch relying on Huawei open network, enables the OTG hotel to provide refined and customized services to guests, achieving a win-win result.

"It is our responsibility to improve the Internet access experience of guests. Huawei with their partner NetNordic provides an efficient and reliable Wi-Fi network for Thon Hotel customers", said by Morten Thorvaldsen, CEO of Thon Hotels, Chief Executive Officer.

Olav Thon Group wishes to facilitate fast communication, fast access to information and good user experiences at all its locations, and has also chosen Huawei and NetNordic as partners for Wi-Fi at its malls.

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