From Strategy to Execution, from Practice to Excellence
This report provides insights into digitalization by presenting six changes, four carriers, four phases, more than 20 scenarios, and more than 100 country and project case studies. It explains how digitalization is implemented across multiple levels and scenarios, and how it ultimately creates value for the economy and society at large.
Digitalization Rings in Changes
Digitalization is always progressing. As it does so, it brings with it profound changes, impacting individuals, families, enterprises, and industries — even entire cities and countries. With the introduction of digital technologies into all aspects of human society — from Artificial Intelligence (AI) and the cloud, to the Internet of Things (IoT) and 5G — digitalization is actively supporting the construction of Smart Cities, driving the digital transformation of industries, comprehensively improving the consumer experience, creating new unimagined products and services, and promoting social progress and development.
- It's Personal
- At Home
- For Enterprises
- For Industries
- For Cities
- For Nations
Digitalization Establishes High-Quality Connections, Anytime, AnywhereFor individuals, digitalization ensures the availability of connections, reinforcing in people a sense of safety, even happiness. We never have to be alone. Indeed, through digital connections, people can work, attend school, receive healthcare — and more — all online. And there are other benefits, too, from social media that keeps distant loved ones close to hand, to digital forms of entertainment, the ease of digital payments, and a wealth of other, all new digital services.Get the ReportHappinessPaymentSocialEntertainmentSafetyEducationWorkHealthcareAvailabilityHigh qualityUbiquitous access
Step-by-Step, Digitalization Promotes Intelligence, Helping to Create a Cleaner and Lower-Carbon LifeThe introduction of digital technologies into our homes unlocks a range of benefits, of course. Here, the accessibility of home broadband connections is absolutely key. They help connect formerly unserved households. They improve coverage, now extending from buildings to homes and even rooms, providing a premium experience, with bandwidth upgraded from megabits to gigabits, finally realizing fully intelligent homes.Get the ReportIntelligenceSmart homeGreen energyExperienceGigabandPremiumConnectivityFTTB → FTTH → FTTRAll connected
Digitalization Makes Work More Efficient and AgileFrom the digitalization of information to the digitalization of processes, before whole business digitalization takes place, enterprises are empowered to meet diverse new applications, improving the working experience as well as production efficiency, in the end promoting innovation in business models.Get the ReportBusinessPlatform economyValue chainConnectedSmartWorkflowFlexibilityEfficiency
Digitalization Impacted Information-Intensive Industries in Its First Wave — Legacy Industries Are NextConsolidating digital technology and industry know-how, industrial digitalization consistently brings added economic value. Now, it is moving from information-intensive industries, such as consumption services, to legacy and pillar industries, including energy, manufacturing, oil and gas, and more. Even seemingly unrelated industries — like real estate and agriculture — are feeling the impact.Get the ReportHigh data affinityFinanceICTConsumer and industrial sectorsRetailOil/MineManufacturingLocalized industryAgricultureConstruction
Investing in New Digital Infrastructure Promotes Safety, Efficiency, and SustainabilityOur cities are accelerating the digitalization of government affairs, public services, and economic activities: the Smart City is coming to life. Over 1000 cities worldwide are already implementing digitalization, step by step.Get the ReportStabilityPublic securityCity operationsCulture and environmentLow carbonActive innovationInfrastructureNew infrastructure
Digitalization Impacts All Aspects of the Economy, Society, and GovernanceAt the national level, over 170 countries have already released a dedicated digital strategy, covering the construction of digital infrastructure as well as digitalized, real-world applications. They are — finally — achieving systematic digitalization.Get the ReportEconomyEmergingDevelopingDevelopedGovernanceEfficientTransparentSocietyEducationHealthcareEmployment
Digital Infrastructure Has a Positive Impact on Economic Growth
New Value Together
Points of View
Principal, Roland Berger
The Italian National Recovery and Resilience Plan is an opportunity to accelerate the country's digital transformation and build a better Italy for the next generation.
Partner, Roland Berger
Wonderful but fragmented applications do not work. It is essential to architect a digital government top-level design with a holistic view and citizen-centric approach, which would improve overall efficiency.
Partner, Roland Berger
Besides various supporting initiatives, the UAE ensures there are strong use cases, in order to defend and increase the usage of AI and the cloud, allowing the country to be future-proofed
Ugo Valenti Vazquez
CEO, Smart City Expo World Congress
The new digital world has arrived in full force. Hyperlinked cities and disruptive technologies like 5G, IoT, AI, and the cloud are nothing but means to solve problems and upgrade services in terms of mobility, safety, planning, education, healthcare, and so on.
President, Global Government Business Sales, Huawei
We can see that government digital transformation, as well as relevant cloud and network development, should focus on improving government efficiency and, with that, public satisfaction.
Chen Kun Te
CDxO, Global Financial Services, Huawei; Former CIO, China Merchants Bank
When the whole of society, the whole market, enters the digital economy, you will find that things change radically. You have to build up your digital operations platform, which means you act as a Bank as a Service. You are always available to your customer, you can always talk to your customer, you always stand by, ready to provide your customer with services.
Vice President and Chief Research Analyst, IDC
The next five years will be the golden era for digitalization and the development of the digital economy. It is critical for enterprises to implement digital priorities. Accelerating scale innovation is the core of future digital transformation. Future digital infrastructure investment is indispensable.
Global Managing Director, Roland Berger
Digitalization, infrastructure, and climate action are all key to any nation's competitive advantage.
Dr.-Ing Bernhard Langefeld
Partner, Roland Berger
Cloud production systems are a further evolution of Industry 4.0, easily connecting the existing Information Technology (IT) stack, multiple use cases, suppliers, partners, and the existing factory network, enabling data-based, value-added services.
Digital Drives Sustainability Development Goals (SDG)
Health and Well-being
Digital tools help to realize people-oriented healthcare, improving the overall health of everyone.
Digital tools help to realize easy and equal access to resources, providing fair and quality education.
Affordable and Clean Energy
Digital tools help to create flexible and intelligent power 7 system based on clean energies.
Work and Economic Growth
Between 2016 and 2020, digitalization created up to 6.5 million jobs for key industries.
Industry, Innovation, and Infrastructure
Digitalization enables innovation in other industry sectors.
Digitalization benefits all and promotes inclusiveness.
Sustainable Cities and Communities
Drive the development of the Smart City, to create an inclusive, safe, and robust space.
Over 2016–2020, the total net emissions reduction of CO2 was approximately 29 billion tonnes, thanks to digitalization.