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ServiceTurbo Cloud: A Competitive Tool Platform for Enterprises in the Tool-driven Era

By Xie Zikai, Marketing Manager of ServiceTurbo Cloud Tool Platform, Huawei Enterprise BG

As a Chinese saying goes, "It is better to start making nets than merely coveting fish in the water." It is the use of tools that sets humanity apart from other animals.

History has shown that tools were used at each stage of human evolution, from Australopithecus to Homo habilis, Homo erectus, and Homo sapiens. Australopithecus could use natural items as tools but could not make tools. Hominids later evolved into Homo habilis, who could make simple stone tools. Homo erectus was our first ancient ancestor who could walk upright. This stage of human evolution freed our hands to do other tasks such as developing stone tools for various uses. After Homo erectus, the new species Homo sapiens learned to make fire and crafted stone and bone tools. Every stage of human evolution is closely related to the development of tools. By creating and using tools, humans were able to adapt to various environments, and we were no longer solely dependent on evolution. For example, humans do not have sharp teeth or claws for hunting, but we can make tools such as bows and arrows. Today, the emergence of new tools continues to change the way people live and work. New tools are improving our speed and efficiency. Increased speed allows cost barriers to be broken through, and efficiency gains are impacting profit distribution modes. The new tool revolution is reshaping people's conception of time and of their capabilities.

With the rapid development of big data and cloud technologies, enterprises that are in the process of globalization are facing unprecedented challenges in communication network planning and design, quick device deployment, and automatic detection and warning of faults.

How should enterprises respond to these challenges? The traditional method has been to depend on experts who play a central role. However increasingly, they are unable to meet enterprises' expectations. In addition, the costs of recruiting such experts on the open market continue to increase. Therefore, enterprises are turning to intelligent tools, which are becoming a more reliable way to manage these challenges.

Huawei has developed ServiceTurbo Cloud, a unified cloud platform that integrates a large number of standalone tools. This platform provides interconnections and has custom interfaces that industrial partners need, to build a sharing ecosystem. Some features have been applied and verified in over 100 global projects.

An Open and Unified Platform with a Tool Application Market and an API Market

Traditionally, the large number and various release channels of enterprise service tools lead to high costs in tool acquisition and learning. Huawei's ServiceTurbo Cloud, is a unified portal for enterprise service tools. It integrates enterprise service tools by industry, professional service, and product, providing one-stop tool services. Users can log in to the platform to obtain all of the tools.

ServiceTurbo Cloud is designed to be open. This platform has an open tool application market and an open application programming interface (API), providing both one-stop tool application services and application integration interfaces for partners to share technologies and integrate services. Huawei is committed to furthering its cooperation with partners on the ServiceTurbo Cloud platform, and continuing to provide better digital transformation services for customers.

Streamlining Data Flow and Reducing Manual Data Conversion to Facilitate Data Sharing Between Different Operation Phases

In the past, enterprise service tools were separate from each other. Service data was not centralized, and data transmission was not available during the delivery phase. ServiceTurbo Cloud streamlines tool services and data, and supports data sharing between different operation phases, to form an aggregated tool chain. Take the development of FusionCloud+ADE tool chain, as an example, to demonstrate the transmission of service data between the different phases. The service flow and data flow are shown in the diagram below:

Based on the unified technical architecture and data foundation, the ServiceTurbo Cloud platform facilitates smooth operations of service flow and data flow, it achieves seamless interconnection between these two flows, implements scenario-based tool chain operations, builds intelligent analysis capabilities for engineers, and helps them continuously accumulate experience.

Contributing to a More Intelligent O&M Process

The ServiceTurbo Cloud platform includes functional modules such as the operation, management, monitoring, control, and services, thereby providing more efficient data support for troubleshooting. It also provides an end-to-end (E2E) real-time multidimensional view and analysis at the service and user level. Its wizard-based query and mining views are used to help operations and maintenance (O&M) personnel quickly obtain data, securing services and supporting decision-making. The O&M data obtained after performing in-depth mining will become a new engine for carriers' development.

New services, technologies, and models are emerging during the digital transformation. It is imperative to have a platform that aggregates the capabilities of all our partners in the ecosystem, in order to accelerate the rollout speed of new services. Huawei Enterprise Services formulated the ServiceTurbo Cloud enterprise service tool cloud platform based on its years of experience and accumulated expertise. It provides one-stop services for engineers working for Huawei, customers, and partners.

So far, ServiceTurbo Cloud has launched 80 tool applications and established over 1,300 valid projects. It has more than 5,000 active users on the platform. For example, in a wired and wireless integration project for a co-working environment of Company H, engineers used the WLAN Planner to plan and design the wireless network, developed a standardized design report, and used the ServiceTurbo Cloud Agile Campus Network Planning and Design Tool to generate a networking plan. The overall efficiency was improved by 75% and the result was highly acclaimed by the customer.

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Enterprise Service Special Issue 01

Enterprise Service Special Issue 01(06/2019)

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